The Futuristic Organizations – A New 7 Rung Ladder to be Climbed with Utmost Care
Dr. C N Narayana, Founder MBA Pulse
Professor, Author, Mentor & Social Worker
Knowledge creation and organizational wellbeing are closely interconnected as they leverage talent management in a disruptive but growing organization. While it is desirable to have more humane organizations, it is also critical for organizations to change with changing times where technology plays a vital role for the sustainability and growth of organizations. “If you want to understand something, try to change it” – I evoke the statement of Kurt Lewin who helped many organizations to change and look forward to such change decades ago. Artificial Intelligence (AI) continues to change the world around us with a pace difficult to comprehend. The ladder of inference in management consulting covers aspects of covering the loop between rungs starting from observable facts, data, meaning, assumptions, draw conclusions, adapts beliefs to finally action. However, with unprecedented challenges driven by technology and demographic shifts, organizations need to venture beyond traditional strategies. Creating Online quality content, self and quick learning of process with the aid of technology tools, ability to grow the organization with remote operations, enhance productivity and customer satisfaction even working from home are critical in this hour of high complexity.
Is Technology driven platforms are only solutions to futuristic organizations, Educational Institutions?
AI is not just the ignition but is going to be engine which will run the horsepower of Mercedes vehicle in an organization which is poised for a faster growth. While we appreciate the quantum jump of the technology driven organizations especially amidst unprecedented times,where work from home has become a new normal and organizations are investing heavily on better communication, platforms to connect, process to ensure timely completion of tasks and retaining the client base when the business is nose diving due to various reasons beyond anybody’s guess.
AI must be used effectively and carefully with a measured augmentation of human activity. A common question which crops up in working from home atmosphere is the missing socio-quotient and peer learning in a physical office atmosphere is still unanswered and worth doing further research as to how AI can make it more interesting to address the mental health issues which can arise working from home for longer time, which the social scientist will be able to throw some light. A human-Compatible AI could be the solution organizations should look into.
Innovation to Commercialization
The second rung of the ladder is the understanding of commercialization of innovation which the service dominant logic(SDL) which predominantly deal with customer value creation with the product or service which is offered. Working from home by thousands of employees requires standard content creation, communication uniformity, common message coding along with better tools to be used to explain and ensure customer value creation. Even a communication barrier could create a customer dissatisfaction.
Therefore, organizations while saving the cost of operations of larger enterprise space, rental, operational cost must invest heavily on better communication tools, seamless connectivity for thousands of employees including the remote access betterment. Any innovation which is to be commercialized successfully needs this support system if the future work force is going to be operating in different sets of conditions. This approach calls for interaction and trust between the company, and the customer and employees involved in the early stages of innovation where the customer can be even treated as the co-creator and the value can be created together for the customer.
Breaking with tradition and integrating with the Core through AI
As the AI and ML is shaking up every industry and even in educational institutions the way academic material is delivered will lead to a complete paradigm shift. Open AI’s mission to organizations is to ensure general intelligence and organizational capability is enhanced through proper augmentation. A good example is human empathy spilling into AI by assisting healthcare professionals in preventing deadly diseases and infections like COVID spread. This clearly indicates integrating the business with the Core with a human touch through technological platforms. The Intel AI in recent times published how humans and AI can cure deadly diseases. Advanced countries like Israel uses AI and those organizations which are breaking with tradition and integrating the core businesses with AI are fast growing. Financial Services and banking sector will witness the AI-fuelled growth if they break away from the tradition and merge the core through AI.
Digital Transformation building Agility & Resilience
The next rung of the growth ladder which will help a future proof business is a challenging environment for the leadership is to reassess mindsets as well as business operations addressing both talent retention operating remotely, offer continuous skill upgrading, and business acumen with resilience due to the prevailing uncertainties. This in other words means adapting to disruptions as many of the leaders have been through into the crucible of change. Disruptions will crop up in every corner of business and leaders must make sure that they are moving quickly by more cloud spending and digitization by bringing most of the processes under digital platform and AI. A significant digital acceleration for transformation will foster new partnerships and alliances and ease of conducting business, protecting both the top and bottom lines.
Transformation through single minded focus and Execution
Knowledge creation, content creation, dissemination, training and development are critical when disruptions in businesses are highly unpredictable. However, the next rung is the real result which is parallelly running along with workforce productivity and digital customer solution is the sharp focus of leaders on strategies and how to execute changes and transformation at a pace required and doing so effectively. The recent crisis has shown the need for more resilient operations and infrastructural support to future-proof business, enhance security alertness, ensure and enable financial performance at a higher level even during difficult times ahead. Any transformation through digital technologies should result in virtualization of better business, tech-enabled processes, get closer to customers by integrating remote and in-person networks. Businesses should shred the myth of legacy systems which ensure only comfort zone not ready to face new challenges which are far more dependable using technologies than a mere trust factor.
Aesthetic Learning & Development
The complex organizational systems which are legacy in nature must be pruned to bring technology in the forefront so that capabilities within the organization for quick learning with the help of digital tools, technology support to enhance overall performance of the organization in the market place taking the organization closer to satisfying changing customer requirements. Leadership in this rung should find and share clarity, create curiosity and creativity to make the organization innovative and impart training and give tools that will empower and give courage to the workforce to lead in complex times.
Change Management the Core
The final rung is overly criticalas the pandemic forever changed the agility, cost management, workforce resiliency, innovation etc. is to prioritize all these capabilities with the safety and security in mind while ensuring agility and profitability. Opportunities for a new era is on the cards, which is an uncertain future. Looking at that as an opportunity is the new mantra. Change remains the name of the game while the strikingly greater focus on transformation through partnership and better customer relationship. One of the tough roles leaders must play is to out manoeuvre uncertainty by turning massive challenges into meaningful change. This includes a careful navigation of financial and operational challenges while addressing the safety needs of employees, customers, clients and suppliers. Leaders must ensure regaining eminence and emerging stronger leveraging technology.
To conclude, organizations must quickly adapt to aesthetic learning process connected with usage of digital platforms, bots, AI and Machine Learning to leverage business opportunities. Individuals must build different and flexible capabilities. Organizations must look at more effective design practices for developing leaders. In complex situations and environments, the capacity of an organization to learn is critical for both the organizational sustainability and growth. Mechanical models based on analytical-rational, command and controls driven by AI are also found insufficient in finding clarity, creativity and courage to lead complex times like this. Therefore, leveraging on technology without losing human emotions and touch is critical for futuristic organizations to survive, sustain and grow using the ladder of inference and beyond.