IIRF Online > Business > Human Resources > Conflict Management > Mastering Conflict Management and Resolution at Work
Mastering Conflict Management and Resolution at Work by Udemy
Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships
Course Highlights
- Define conflict and identify your conflict handling style
- Use strategies to manage your defensiveness
- Tools to help you resolve any conflict and remain calm in heated arguments
- Methods for recovering from conflict, rebuilding trust, forgiving, and apologizing
Skills you will learn!
Curriculum
3 Topics
Welcome to the course
What is conflict?
Exercise: Past conflicts
6 Topics
What is your conflict handling style?
How to manage your defensiveness
Conflict handling spectrum
Why conflicts go awry (hint: fear!)
Why do we have conflict with some people and not others?
CPE Review Quiz: Section 2
7 Topics
Effective habits in handling conflict
How to resolve any conflict
How to remain calm in a heated conflict
How to cool down heated arguments
Deadly workplace toxins and what to do about them
When to walk away
CPE Review Quiz: Section 3
5 Topics
Recovering from conflict
Rebuilding trust after conflict
Power of forgiveness
Power of apology
CPE Review Quiz: Section 4
2 Topics
Thank you!
CPE Qualified Assessment
Mastering Conflict Management and Resolution at Work
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