Conflict Resolution Skills by Coursera
Skills you will learn!
Curriculum
4 Topics
Welcome Video
Course Overview
About out Guest Speakers
Pre-Course Survey
9 Topics
Active Listening Skills Lesson 1
Active Listening Skills Lesson 2
Case Study: Knowing When to Intervene
Case Study: Using Active Listening Skills
Case Study: Managing Conflict
Book Review: MGMT
Interview with Julie Espy
Interview with Patrick Gough
Active Listening Skills Debrief
10 Topics
Communication Problems Lesson 1
Solid Communication Lesson 2
Case Study: Communication Issues
Case Study: Getting to Collaboration
Case Study: Communicating and Understanding
Book Review: Now Discover Your Strengths
Resource: Conflict Mode Instrument
Communication Problems and Skills Debrief
Interview with Karen Kaye
Conflict Resolution Skills
10 Topics
Usable Plan Lesson 1
Usable Plan Lesson 2
Case Study: Tension Between Employees
Case Study: Facilitating a Meeting for Resolution
Case Study: Establishing Ground Rules
Book Review: Leadership: Theory Application and Skill Development
Resource: Additional Case Studies
Interview with Joseph Chatelle
Usable Plan Debrief
Reaching a Collaborative Solution
3 Topics
End of Course Video
Message from UCI Extension
Post-Course Survey
Conflict Resolution Skills
Related Conflict Management Courses
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