Managing Conflict by Coursera
Skills you will learn!
Curriculum
3 Topics
Welcome to Managing Conflict!
Video: Welcome to Managing Conflict!
Instructional Story: Jordan's illuminating disagreement
8 Topics
Practice the solution: Recognizing conflict mindsets
Infographic: Function of the brain
Natural reactions can be counterproductive: Key takeaways
Apply the solution: Identifying conflict mindsets
Reflect on the solution: Identifying conflict mindsets
Identifying conflict mindsets: Causes and resources
Identifying conflict mindsets: Recognizing conflict mindsets
Practice the solution: Recognizing conflict mindsets
8 Topics
Practice the solution: Managing conflict in-person
Infographic: Managing in-person conflict
Less time and space create more pressure: Key takeaways
Apply the solution: Handling in-person conflict
Reflect on the solution: Handling in person conflict
Handling conflict in person: Causes and resources
Handling conflict in person: Managing in-person conflict
Practice the solution: Managing in-person conflict
8 Topics
Practice the solution: Managing email conflicts
Infographic: Managing email conflicts
Emails provide more time but less context: Key takeaways
Apply the solution: Handling conflict over email
Reflect on the solution: Handling conflict over email
Handling conflict over email: Causes and resources
Handling conflict over email: Managing email conflicts
Practice the solution: Managing email conflicts
8 Topics
Practice the solution: Managing conflict on the phone
Infographic: Managing conflict on the phone
A hybrid conflict for better or worse: Key takeaways
Apply the solution: Handling conflict over the phone
Reflect on the solution: Handling conflict on the phone
Handling conflict on the phone: Causes and resources
Handling conflict on the phone: Managing conflict on the phone
Practice the solution: Managing conflict on the phone
2 Topics
Final Thoughts
Video: Final Thoughts
Managing Conflict
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