Introduction to Operations Management by Coursera
Course Highlights
- You will learn to analyze processes, optimize flow, and manage variability, driving improvements and achieving excellence in operations management.
Skills you will learn!
Curriculum
13 Topics
Introduction to Operations
Making Trade-offs in Operations
System Inhibitors
The Process Analysis Framework
Drawing a Process Flow Diagram
Thinking About Work as a Process
Key Concepts and Definitions
Introduction to Operations: Lecture Slides (PDF)
Key Concepts Definitions and Equations
Process Analysis: Lecture Slides
Introduction to Operations Management and Process Analysis
Practice Quiz - Lesson 1
Practice Quiz - Lesson 2
20 Topics
How People Work: A Micro Level Perspective
Labor Productivity
Tools to Improve Processes
Module Review and Practice Problem
The DNA of Waste
Wasting the Time of a Resource
The Seven Sources of Waste
Wasting Flow Time
Achieving a Smooth Process Flow
Module Review and Practice Problem
Key Concepts Definitions and Equations
Optimizing Flow Management: Lecture Slides
Key Concepts Definitions and Equations
Lean Operations: Lecture Slides
Flow Management and Lean Operations
Practice Problem: Fast Food Pasta
Practice Problem: Five Step Process
Practice Problem: OEE
Practice Problem: Flow Time Efficiency
Practice Problem: Toyota Production System
9 Topics
Little's Law
Using Little’s Law to Determine Inventory Turnover
Using Little’s Law to Determine Employee Turnover
Module Review and Practice Problem
Key Concepts Definitions and Equations
Using Little’s Law: Lecture Slides
Little’s Law
Practice Problem: Kitzbuhel
Practice Problems: Home Improvement
11 Topics
How Variability Causes Quality Problems
Process Capacity and Six Sigma
The Power of Quick Feedback
The Five Why Framework: Finding the Root Cause of a Problem
How to Define a Problem Using the Why-How Ladder
The PDCA Cycle
Conclusion
Key Concepts Definitions and Equations
Module 4: Lecture Slides
Quality
Practice Problems: Tour Eiffel and Chocolate Chip Creators
Introduction to Operations Management
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