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Operations Management in small businesses: key techniques by Udemy
A toolkit for making small business operations effective and efficient
Course Highlights
- Successfully apply operations management techniques in a small business
- Develop and implement operations that can deliver business strategy
- Evaluate and select an operations management technique to deliver a specific need
- Manage others to implement an operations management technique
- Gain an understanding of the key elements of Artificial Intelligence
- Gain an awareness of how Artificial Intelligence can be applied to Business Operations to good effect
- Be able to converse and work effectively with AI specialists to Business Operations work together effectively to apply AI to
Skills you will learn!
Curriculum
7 Topics
Introduction
What is Operations Management?
Introducing NEW lectures on Artificial Intelligence in Operations Management
How every small business is engaged in transformation.
The basic building blocks of operations management
The characteristics of operations
End of Section Quiz: What is operations management?
7 Topics
The purpose of operations management
The relationship between business strategy and operations
Approaches to setting business strategy
The contribution of operations
Four perspectives on operations strategy
What should an operations strategy contain?
End of Section Quiz: Operations management delivers and influences strategy
10 Topics
Product and service design
Process design
The product-process matrix and the product-service matrix
Process mapping
Supply network design
The location of operations
Layout and flow
Process technology
Innovation
End of Section Quiz: Design of processes operations products and services
15 Topics
The key building blocks of planning and control
Planning activities
Planning to meet demand
Yield management
Managing stock
Supply chain performance
Supply chain activities relationships and behaviour
Customer relationship management
Streamlining your business with the LEAN approach
The LEAN approach to small business set up and growth
Materials requirements planning
Enterprise resource planning
Planning and controlling your projects - the "waterfall " approach
Planning and controlling your projects - the agile approach
End of Section Quiz: Planning and delivering operations
13 Topics
What is quality?
Quality management approaches
Quality improvement approaches - Total quality management
Quality improvement approaches - Improvement cycles
Quality improvement approaches - Statistical process control
Quality improvement approaches - Six Sigma
Managing risk - Identifying the causes of risk
Preventing failure
Mitigating the effects of failure
Recovering from the effects of failure
End of Section Quiz: Improving operations
Conclusion and next steps
Introducing NEW lectures on Artificial Intelligence in Operations Management
10 Topics
Artificial Intelligence in Operations Management - Introduction
What is Artificial Intelligence
What is a Neural Network
Using AI in Operations Management
Supervised Machine Learning
Unsupervised Machine Learning
Semi-supervised Machine Learning
Reinforcement Learning
Natural Language Processing
End of Section Quiz - Understanding Artificial Intelligence
11 Topics
Artificial Intelligence in Product Design
Artificial Intelligence in Service Design
Artificial Intelligence in Supply Network Design
Artificial Intelligence in Process Technology Design
Artificial Intelligence in Demand Forecasting
Artificial Intelligence in Warehouse Operations
Artificial Intelligence in Logistics
Artificial Intelligence in CRM ERP and Project Planning and Control
Artificial Intelligence in the Improvement of Product Quality
Artificial Intelligence in the Improvement of Service Quality
End of Section Quiz - Applying AI to Business Operations
Operations Management in small businesses: key techniques
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