Course Highlights
  • Understand how customer care contributes value to an organisation
  • Recognise the difference between customer care and customer service
  • Learn how to handle complaints effectively
  • Increase customer retention rates
  • Build customer loyalty through great customer care
Curriculum

8 Topics
When Customers Complain
Customer Values
Communicating with Customers
Moments of Truth
Valuable Complaints
How to Listen
Extreme Customers
Self-Management

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Customer Care and Complaint Handling

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