IIRF Online > Marketing > Other Marketing > Customer Experience Management > Customer Care and Complaint Handling
Customer Care and Complaint Handling by Upskillist
Learn proven techniques for resolving customer issues, improving satisfaction, and fostering positive relationships. Enroll now and take your customer care skills to the next level.
Course Highlights
- Understand how customer care contributes value to an organisation
- Recognise the difference between customer care and customer service
- Learn how to handle complaints effectively
- Increase customer retention rates
- Build customer loyalty through great customer care
Skills you will learn!
Curriculum
8 Topics
When Customers Complain
Customer Values
Communicating with Customers
Moments of Truth
Valuable Complaints
How to Listen
Extreme Customers
Self-Management
Customer Care and Complaint Handling
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