Coaching Conversations by Coursera
Skills you will learn!
Curriculum
18 Topics
Coaching Conversations Overview
Missing Deadlines and Dealing with Change Overview
Consistently Missing Deadlines Introduction
Consistently Missing Deadlines Ineffective Example (Scenario)
Consistently Missing Deadlines Example (Scenario)
Consistently Missing Deadlines Review & Analysis
Dealing with Change Introduction
Dealing with Change Ineffective Example (Scenario)
Dealing with Change Example (Scenario)
Dealing with Change Review & Analysis
A Note from UC Davis
The Executive's Guide to Better Listening
How to Have a Coaching Conversation
Coaching People Through Change
What Needs to Change When Things Change (Podcast)
Module 1 Quiz
Missing Deadlines
Dealing with Change
15 Topics
Former High Performer and Consistently Late Employee Overview
Former High Performer Introduction
Former High Performer Ineffective Example (Scenario)
Former High Performer Example (Scenario)
Former High Performer Review & Analysis
Consistently Late to Work Introduction
Consistently Late to Work Ineffective Example (Scenario)
Consistently Late to Work Example (Scenario)
Consistently Late to Work Review & Analysis
Fixing the Skills Gap Through Knowledge Transfer
Give a Coaching Conversation a Try (Activity)
Module 2 Quiz
Coaching a High Performer
Late to Work
Give a Coaching Conversation a Try
15 Topics
Dealing with Difficult Colleagues and Coaching the Coach Overview
An Employee Dealing with Difficult Colleagues Introduction
An Employee Dealing with Difficult Colleagues Ineffective Example (Scenario)
An Employee Dealing with Difficult Colleagues Example (Scenario)
An Employee Dealing with Difficult Colleagues Review & Analysis
Coaching the Coach Introduction
Coaching the Coach Example (Scenario)
Coaching the Coach Review & Analysis
How Managers Can Help Employees Deal with Difficult People (Podcast)
Basic Elements Required for Accountability (Podcast)
Workplace Bullying
Tips for How to Coach Managers
Module 3 Quiz
Dealing with Difficult People
Coaching the Coach
10 Topics
Key Takeaways for Effective Coaching
Identifying Thoughts
Acknowledging Strengths
Confirming Willingness to be Coached
Making Mistakes is Okay
The Business Benefits of Positive Leadership
Managers and Kindness (Podcast)
Appreciation Not Recognition (Podcast)
Module 4 Quiz
Making Mistakes
9 Topics
Milestone 3 Overview
Circumstances Thoughts and Feelings (from "Managing as a Coach" course)
Actions and Results (from "Managing as a Coach" course)
Coaching Tools (from "Coaching Practices" course)
Acknowledging Strengths (from earlier in this course)
Tips for Giving Feedback
Course Summary
Specialization Summary
Milestone 3: Demonstrate Your Ability to Coach Effectively
Coaching Conversations
Related Coaching Courses
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