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Become a Master at Conflict Management at Home or Work by Udemy
Conflict Resolution | Emotional Intelligence | Difficult Conversations | Negotiating | Active Listening | Influencing
Course Highlights
- Conflict management skills to solve problems and maintain healthy relationships
- How to prevent disagreements from becoming unhealthy conflict
- A concrete framework and steps for entering into difficult conversations and resolving conflict
- The mindset, confidence and skills to facilitate conflict resolution
- The advantages and disadvantages of different communication styles
- How to calm and manage yourself during conflict
- Conflict management at home and on the job with lots of real-world examples
Skills you will learn!
Curriculum
9 Topics
Introduction to Conflict Management
Tips to Get the Most from the Course
All Course Handouts
Disagreements vs. Unhealthy Conflict
Exercise: Identifying Three Conflicts
Mike Blows His Future-an Example of Poor Conflict Resolution
Phases of Escalation
Building Trust-An Essential Part of Conflict Management
Check Your Understanding 1
8 Topics
Four Styles of Communication and Conflict Management: Part I
Four Styles of Communication and Conflict Management: Part II
The Dashed Hope-a Story of Dialogue and Emotional Intelligence at Work
What Would You Do?
Exercise: What Would You Do?
Exercise: Identifying Your Communication Style
Five Patterns of Communication and Conflict Resolution
Check Your Understanding 2
8 Topics
Dialogue--The Pathway to Collaboration and Conflict Management
Adam--the New Supervisor
The Conflict Resolution Model
Adam Chooses Collaboration
Case Study: The Failed Strategy
The Failed Strategy: An Example of Poor Conflict Resolution in a Leadership Team
Exercise: Assessing My Readiness for Dialogue
Check Your Understanding 3
9 Topics
Collusion-The Opposite of Conflict Management
Adopting a Mindset to Resolve Conflict: Taking Responsibility
Dyslexic
Adopting a Mindset to Resolve Conflict: Dealing with Feelings
Adopting a Mindset to Resolve Conflict: Committing to Outcomes
Should I Initiate Dialogue?
Risk-Benefit Analysis
Case Study: A Young Intern
Check Your Understanding 4
9 Topics
Overview of the Steps of Dialogue and the Steps of Conflict Resolution
The Steps of Dialogue Handout
Phase I: Preparation
Exercise: Work Through Your Thoughts and Feelings
Exercise: Evaluating Your Commitment to Collaboration
Phase II: Invitation
Invitation Skill: Leveling
Invitation Skills: Clarifying Intent; Clarifying Concerns; Collaboration
Check Your Understanding 5
16 Topics
Phase III: Exploration
The Skills of Exploration
The Skills of Exploration Continued
Case Study: Agreeing on Property
The Role of Ground Rules
A Deeper Look at Inquiry
The Sleepover: An Example of Listening
A Deeper Look at Advocacy
The Immediacy Skill: Strengthening Your Advocacy
Collaboration
Collaboration Continued
Collaboration: Arriving at Win/Win Agreements
Putting it All Together
Conclusion
Check Your Understanding 6
Bonus Content
Become a Master at Conflict Management at Home or Work
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