Course Highlights
  • Identify and understand central theories, concepts and models within service management
  • Apply relevant theories, concepts and models to common service management challenges
  • Explore the relevance of and opportunities for service-based thinking in business operations
Skills you will learn!
Curriculum

5 Topics
Week 1 - Service as a perspective on business
Week 2 - The importance of service orientation
Week 3 - A profitable service business
Week 4 - Managing a service business
Week 5 - From manufacturing to service (logic)

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Principles of Service Management

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