IIRF Online > Business > Sales > Customer Service > Customer Service Mastery: Delight Every Customer
Customer Service Mastery: Delight Every Customer by Udemy
Master Customer Service using this practical customer care course
Course Highlights
- Be flooded with ideas on how to delight customers
- Stand out from competitors with unique customer experiences
- Create customers who are loyal for life and sing your praises to friends and family
- Help your team or employees give great service and be creative with new ideas
Skills you will learn!
Curriculum
1 Topic
What to Expect
5 Topics
Introduction
Stand out from competitors
Is it a Basic or a Delight?
The Ten things to NEVER fail on
What is Customer Service?
33 Topics
Introduction
Idea 1 - It's Easy to Give
Idea 2 - Unrequested Perks
Idea 3 - Creative Swiping
Idea 4 - The Worst Company Ever
Idea 5 - Watch and Learn
Idea 6 - Invite the Queen for Tea
Idea 7 - Life In Their Shoes
Idea 8 - Be A Rule Breaker
Idea 9 - Staying Alert for Opportunities
Idea 10 - It's a Personal Relationship
Idea 11 - Why to Welcome Returns/Refunds
Idea 12 - Ask Others
Idea 13 - Getting Tech Savvy
Idea 14 - Above Expectations
Idea 15 - Just Doing the Basics
Take a moment
Idea 16 - MMFI
Idea 17 - Every Contact Point
Idea 18 - Which Communication Method
Idea 19 - Be Better than Competitors
Idea 20 - Is Marketing Customer Care?
Idea 21 - Avoid Perceived Indifference
Idea 22 - Be Flexible
Idea 23 - Life Should be Fun!
Idea 24 - Fast or Slow?
Idea 25 - Personalisation
Idea 26 - How Good is Your Memory?
Idea 27 - I Promise
Idea 28 - Keep in Touch
Idea 29 - Which Personality Type?
Idea 30 - Where to Invest
Ways to Generate Ideas
2 Topics
Congratulations
How To Get Your Certificate
Customer Service Mastery: Delight Every Customer
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