Customer Service: Soft Skills Fundamentals by Udemy
How to keep your head when everyone else is losing theirs
Course Highlights
- How to take care of yourself while taking care of others
- How to really listen to customers, not just hear their problems
- How to be personable even when you're not there in person
Skills you will learn!
Curriculum
5 Topics
Introduction to Customer Service: Soft Skills Fundamentals
The Best and the Worst...
What is "Good" Customer Service?
Nuns Install Software Too
Anatomy of Good Customer Service
7 Topics
Plan Your Day Before It Plans You
How Do You Prepare For A Busy Day?
Look Good Feel Good
Workspace Review
The Platinum Rule
Body Language Matters Even On The Phone
Listen to yourself before you listen to clients
9 Topics
Mute is Your Friend
What is her problem? Listen carefully!
What's Her Problem?
Don't Know? Ask!
Ask Dr. Google
Follow Up Follow Through and Document Document Document!
A Sample Call - What Would You Do?
Help an Angry Customer
Respond in text to a client
4 Topics
Be an Industry Expert
Become an Industry Expert
Reviews Are a Good Thing
Take a Walk!!
2 Topics
What Have We Learned?
Extra Credit: Inspiration
Customer Service: Soft Skills Fundamentals
Related Customer Service Courses
Thank You!
Your review has been submitted successfully.