IIRF Online > Business > Communication > Communication Skills > TecdeMonterreyX: Effective Communication for Today's Leader
TecdeMonterreyX: Effective Communication for Today's Leader by Edx
Identify and develop the most important communication skills: assertiveness and empathy.
Course Highlights
- Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
- Identify the concept of communication to clarify its importance.
- Develop communication skills: assertiveness and empathy.
- Apply communication skills to performance feedback and achieve organizational objectives.
Skills you will learn!
Curriculum
2 Topics
Concept and communication levels
Communication skills
2 Topics
Differences between aggressiveness non- assertiveness and assertiveness
A technique for planning our communication: the DESC Script
2 Topics
Listening levels: hearing listening and empathizing
The technique of empathetic listening: typical responses vs. empathetic responses
2 Topics
Recognizing good and bad performance
The GROW Model: steps for conducting a feedback session
TecdeMonterreyX: Effective Communication for Today's Leader
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