What is Systems Administration? 
 
IT Infrastructure Services 
 
User and Hardware Provisioning 
 
Troubleshooting and Managing Issues 
 
In Case of Fire Break Glass 
 
Dion: My Michelle Obama story  
 
With Great Power Comes Great Responsibility 
 
Fixing Things the Right Way 
 
How to Use Discussion Forums 
 
Get to Know Your Classmates 
 
Supplemental Reading on KVM switch 
 
Vendor Life-Cycle for Custom Services and Products 
 
Vendor Life-Cycle for Support of Commercial Products 
 
Module 1 challenge: What is System Administration? 
 
Systems Administration Tasks 
 
What are IT Infrastructure Services? 
 
The Role of IT Infrastructure Services in SysAdmin 
 
Types of IT Infrastructure Services 
 
Heather: My first job in tech 
 
Network Support Services Revisited 
 
DNS for Internal Networks 
 
Unable to Resolve a Hostname or Domain Name 
 
What do Services Look Like in Action 
 
Managing Services in Linux 
 
Managing Services in Windows 
 
Configuring Services in Linux 
 
Configuring Services in Windows 
 
Configuring DNS with Dnsmasq 
 
Configuring DHCP with Dnsmasq 
 
Supplemental Reading for IT Infrastructure Services 
 
Supplemental Reading for Server Operating Systems 
 
Supplemental Reading for Remote Access and SSH 
 
Supplemental Reading for FTP Clients 
 
Supplemental Reading for BIND/PowerDNS 
 
Supplemental Reading for DNS and DHCP 
 
Qwiklabs guidelines and troubleshooting steps 
 
Exemplar: Qwiklabs assessment: Managing services in Linux 
 
Exemplar: Qwiklabs assessment: Managing services in Windows 
 
Exemplar: Qwiklab: Get familiar with DNS and DHCP 
 
Module 2 challenge: Network Services 
 
Intro to IT Infrastructure Services 
 
Physical Infrastructure Services 
 
Module 2 challenge: Network Services 
 
[Optional] Qwiklabs Assessment: Managing Services in Linux 
 
[Optional] Qwiklabs Assessment: Managing Services in Windows 
 
[Optional] Qwiklabs assessment: Get Familiar with DNS and DHCP 
 
User Productivity Services: Agreements and Licenses 
 
Web Server Security Protocols 
 
Heather: Managing self-doubt 
 
Configuring Print Services 
 
What is a database server? 
 
Typical Cloud Infrastructure Setups 
 
When and How to Choose Cloud 
 
Supplemental Reading for Chat Communication Services 
 
Supplemental Reading for Email Protocols 
 
Spam Management/Mitigation 
 
Supplemental Reading for File Services 
 
Supplemental Reading for Network File Storage 
 
Supplemental Readings for Mobile Synchronization 
 
Supplemental Reading for Print Services 
 
Supplemental Reading for Web Servers (Revisited) 
 
Supplemental Reading for Database Admin Jobs 
 
Exemplar: Qwiklab: Manage websites with Apache2 
 
Supplemental Reading for Troubleshooting with Developer Tools 
 
Module 3 challenge: Software and Platform Services 
 
File Print and Platform Services 
 
Troubleshooting Platform Services 
 
[Optional] Qwiklabs Assessment: Manage Websites With Apache2 
 
Troubleshooting Printer Issues 
 
What is a directory server? 
 
Implementing Directory Services 
 
What is centralized management? 
 
What is LDAP Authentication? 
 
Heather: Overcoming obstacles 
 
What is Active Directory? 
 
Managing Active Directory 
 
Managing Active Directory Users and Groups 
 
Managing Active Directory User Passwords 
 
Joining an Active Directory Domain 
 
Group Policy: Group Policy Object (GPO) 
 
Group Policy Creation and Editing 
 
Group Policy Inheritance and Precedence 
 
Group Policy Troubleshooting 
 
Group Policy Troubleshooting: Common Issues 
 
Mobile Device Management (MDM) 
 
Exemplar: Qwiklab: Utilizing Active Directory 
 
Supplemental Reading for Centralized Management 
 
Supplemental Reading for LDAP 
 
Supplemental Reading for Kerberos 
 
Supplemental Reading for Active Directory 
 
Supplemental Reading for Group Security Principles 
 
Supplemental Reading for EFS Features 
 
Supplemental Reading for DFL & FFL 
 
Supplemental Reading for Group Policy Troubleshooting 
 
Supplement Reading for Group Policy Troubleshooting Examples 
 
Supplemental Readings for Mobile Device Management (MDM) 
 
Supplemental Reading for OpenLDAP 
 
Supplemental Reading for Managing OpenLDAP 
 
Module 4 challenge: Directory Services 
 
Introduction to Directory Services 
 
Centralized Management and LDAP 
 
Qwiklabs Assessment: Utilizing Active Directory 
 
What's a Disaster Recovery Plan? 
 
Designing a Disaster Recovery Plan 
 
Interview Role Play: Sys Admin 
 
Supplemental Reading for GitLabs Data Recovery 
 
Supplemental Reading for Backup Solutions 
 
Supplemental Reading for RAID Levels 
 
Module 5 challenge: Data Recovery & Backups 
 
Planning for Data Recovery