Curriculum

28 Topics
Course Introduction
What is Systems Administration?
Servers Revisited
The Cloud
Organizational Policies
IT Infrastructure Services
User and Hardware Provisioning
Routine Maintenance
Vendors
Troubleshooting and Managing Issues
In Case of Fire Break Glass
Dion: My Michelle Obama story
With Great Power Comes Great Responsibility
Never Test in Production
Assessing Risk
Fixing Things the Right Way
Navigating Coursera
How to Use Discussion Forums
Get to Know Your Classmates
Supplemental Reading on KVM switch
Vendor Life-Cycle for Custom Services and Products
Vendor Life-Cycle for Support of Commercial Products
Change Management
Recording Your Actions
Module 1 Glossary
Module 1 challenge: What is System Administration?
Systems Administration Tasks
Meet and Greet

43 Topics
What are IT Infrastructure Services?
The Role of IT Infrastructure Services in SysAdmin
Types of IT Infrastructure Services
Heather: My first job in tech
Server Operating Systems
Virtualization
Remote Access Revisited
FTP SFTP and TFTP
NTP
Network Support Services Revisited
DNS
DNS for Web Servers
DNS for Internal Networks
DHCP
Unable to Resolve a Hostname or Domain Name
What do Services Look Like in Action
Managing Services in Linux
Managing Services in Windows
Configuring Services in Linux
Configuring Services in Windows
Configuring DNS with Dnsmasq
Configuring DHCP with Dnsmasq
Supplemental Reading for IT Infrastructure Services
Supplemental Reading for Server Operating Systems
Remote Connections
Supplemental Reading for Remote Access and SSH
Supplemental Reading for FTP Clients
Supplemental Reading for BIND/PowerDNS
Supplemental Reading for DNS and DHCP
Qwiklabs guidelines and troubleshooting steps
Exemplar: Qwiklabs assessment: Managing services in Linux
Exemplar: Qwiklabs assessment: Managing services in Windows
dnsmasq
Module 2 Glossary
Exemplar: Qwiklab: Get familiar with DNS and DHCP
Module 2 challenge: Network Services
Intro to IT Infrastructure Services
Physical Infrastructure Services
Network Services
Module 2 challenge: Network Services
[Optional] Qwiklabs Assessment: Managing Services in Linux
[Optional] Qwiklabs Assessment: Managing Services in Windows
[Optional] Qwiklabs assessment: Get Familiar with DNS and DHCP

40 Topics
Module Introduction
Communication Services
Email Protocols
User Productivity Services: Agreements and Licenses
Web Server Security Protocols
Heather: Managing self-doubt
What are file services?
Network File Storage
Mobile Synchronization
Configuring Print Services
Web Servers Revisited
What is a database server?
Is the website down?
Cloud Concepts
Typical Cloud Infrastructure Setups
When and How to Choose Cloud
Supplemental Reading for Chat Communication Services
Supplemental Reading for Email Protocols
Spam Management/Mitigation
Supplemental Reading for File Services
Supplemental Reading for Network File Storage
Mobile Synchronization
Supplemental Readings for Mobile Synchronization
Print Services
Supplemental Reading for Print Services
Supplemental Reading for Web Servers (Revisited)
Load Balancers
Supplemental Reading for Database Admin Jobs
Exemplar: Qwiklab: Manage websites with Apache2
Supplemental Reading for Troubleshooting with Developer Tools
Common Cloud Models
Managing Cloud Resources
Module 3 Glossary
Module 3 challenge: Software and Platform Services
Software Services
File Print and Platform Services
Troubleshooting Platform Services
[Optional] Qwiklabs Assessment: Manage Websites With Apache2
Troubleshooting Printer Issues
Common Printer Types

40 Topics
Module Introduction
What is a directory server?
Implementing Directory Services
What is centralized management?
What is LDAP?
What is LDAP Authentication?
Heather: Overcoming obstacles
What is Active Directory?
Managing Active Directory
Managing Active Directory Users and Groups
User Accounts and Groups
Managing Active Directory User Passwords
Joining an Active Directory Domain
Group Policy: Group Policy Object (GPO)
Group Policy Creation and Editing
Group Policy Inheritance and Precedence
Group Policy Troubleshooting
Group Policy Troubleshooting: Common Issues
Mobile Device Management (MDM)
What is OpenLDAP?
Managing OpenLDAP
Exemplar: Qwiklab: Utilizing Active Directory
Supplemental Reading for Centralized Management
Supplemental Reading for LDAP
Supplemental Reading for Kerberos
Supplemental Reading for Active Directory
Supplemental Reading for Group Security Principles
Supplemental Reading for EFS Features
Supplemental Reading for DFL & FFL
Supplemental Reading for Group Policy Troubleshooting
Supplement Reading for Group Policy Troubleshooting Examples
Supplemental Readings for Mobile Device Management (MDM)
Supplemental Reading for OpenLDAP
Supplemental Reading for Managing OpenLDAP
Module 4 Glossary
Module 4 challenge: Directory Services
Introduction to Directory Services
Centralized Management and LDAP
Active Directory
Qwiklabs Assessment: Utilizing Active Directory

22 Topics
Module Introduction
What is Data Recovery?
Backing Up Your Data
Backup Solutions
Job transition
Testing Backups
Types of Backup
User Backups
What's a Disaster Recovery Plan?
Designing a Disaster Recovery Plan
What's a post-mortem?
Writing a Post-Mortem
Interview Role Play: Sys Admin
Supplemental Reading for GitLabs Data Recovery
Supplemental Reading for Backup Solutions
Supplemental Reading for RAID Levels
Module 5 Glossary
Module 5 challenge: Data Recovery & Backups
Planning for Data Recovery
Disaster Recovery Plans
Post-Mortems
Backing Up Your Data

6 Topics
Final Project Introduction
Alex: How passion turned into success
Congratulations!
Course 4 Glossary
Module 6 challenge: System Administration Consultation
Your Learning Journey

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System Administration and IT Infrastructure Services

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