Course Highlights
  • ITSM Processes
  • Basic ServiceNow Administration
  • How ITSM Processes are applied and used in ServiceNow
  • Incident Management
  • Major Incident Management
Curriculum

3 Topics
Introduction
Agenda
Learning Outcome

3 Topics
Introduction to ITSM
ITSM and its Framework
Hands-On ServiceNow

7 Topics
Incident and Major Incident Management
Problem Management
Request Fulfillment
Change Management
CMDB - Configuration Management Database
Knowledge Management
Service Level Management

2 Topics
Summary and Closure
ITSM Quiz

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ServiceNow ITSM Processes

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