Relationship Management by Coursera
Skills you will learn!
Curriculum
8 Topics
Meet the Professor
Course Icon Legend
Syllabus
Writing Assignment Choices
Discussion Forum Guidelines
Required/Suggested Materials
Pre-Course Survey
Introduce Yourself
22 Topics
Observation and Objectives
Coaching vs Counseling
Providing Feedback
Consequences of Unskilled Communication
Strategies for Supportive Communication
Active Listening
Receiving Feedback
Communication Style
Tool box: Feedback Checklist
Dave's Journaling Topic - The Hammer
Summary
Required Reading
Journaling Introduction
Journaling Topic
Coaching Counseling & Feedback
Journaling Reflective Quiz
Module 1 Quiz
Listening Skills
Coaching and Counseling Inhibitors
How good of a listener are you?
Tips for having effective conversations
Your dominant communication style
16 Topics
Observation and Objectives
What Is It and Why Do We Want It?
Sources of Power
Influence Strategies
Neutralizing Influence Strategies
Self Assessment Discussion
Tool box - The Power of Saying Thank You
Dave's Journaling Topic - Upward Selling Story
Summary
Required Reading
Journaling Topic
Sources of Power and Influence
Influence Strategies
Journaling Reflective Quiz
Module 2 Quiz
The impact of non-verbal cues on power and influence
17 Topics
Observation and Objectives
Sources and Effects of Conflict
Conflict Management Styles
Collaborative Problem Solving
Collaborative Problem Solving Summarized
Tool box - Ladder of Inference
Self-Assessments
Dave's Journaling Topic - Ineffective Problem Solving Example
Summary
Required Reading
Journaling Topic
Journaling Reflective Quiz
Module 3 Quiz
Conflict Management Styles
Collaborative Problem Solving
Conflicts Gone Wrong
How to fix it?
2 Topics
Engineer Interview Writing Assignment
Movie Review Writing Assignment
18 Topics
Observation and Objectives
Types of Meetings
Purposes of Meetings
Pre-Meeting Planning
Conducting the Meeting
Post Meeting Actions
Tool box: Getting out of the Ditch
Dave's Journaling Topic - Ineffective Meeting Example
Summary
Required Reading
Journaling Topic
End-Course Survey
Types and Purposes of Meetings
Meeting Preparation and Conduct
Journaling Reflective Quiz
Module 4 Quiz
Meeting Pet Peeves
What's worked for you?
Relationship Management
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