IIRF Online > Business > Operations > Quality Management > Quality Management Systems:Management and Control of Quality
Quality Management Systems:Management and Control of Quality by Udemy
Learn to Build, Implement, and Sustain a Performance Excellence Culture into Your Organisation
Course Highlights
- You will be able to develop, implement, and sustain a performance excellence culture and improve overall organizational effectiveness and capabilities
- You will have the ability to apply the basic principles of QM and performance excellence, improve your processes and satisfy your customers and employees
- You will understand the various perspectives from which quality is viewed in order to fully appreciate its role in the many parts of a business organization
- You will learn the foundations and principles of the quality management philosophies and frameworks with the most impact on quality management practices
- You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture
- You will be able to describe the various types of quality costs and approaches used for quality cost measurement
Skills you will learn!
Curriculum
6 Topics
Course Introduction
Section Introduction
Defining Quality
Total Quality - Principles; Practices; Techniques
Levels of Quality
Section Closure
4 Topics
Section Introduction
Quality in Manufacturing and Services
Quality in Health Care; Education; Small Businesses; Non-Profits; and Public Sector
Section Closure
7 Topics
Secton Introduction
Deming Philosophy Foundations
Deming's 14 Points
The Juran and Crosby Philosophy
Quality Management Frameworks - The Malcolm Baldrige Award
Quality Management Frameworks - International Programs
Section Closure
4 Topics
Section Introduction
Leadership for Quality
Strategic Planning
Section Closure
6 Topics
Section Introduction
Customer Satisfaction and Loyalty
Identifying Customers. Customer Information
Customer Relationship Management
Measuring Customer Satisfaction
Section Closure
6 Topics
Section Introduction
Principles of Engagement and Motivation
Designing High Performance Work Systems - Part 1
Designing High Performance Work Systems - Part 2
Managing and Sustaining the Work System
Section Closure
4 Topics
Section Introduction
Business Processes. Designing Work Processes
Process Control and Improvement
Section Closure
7 Topics
Section Introduction
The Scope of Performance Measurement
Designing Effective Performance Measurement Systems
Analysing and Using Performance Data
The Cost of Quality
Knowledge Management
Section Closure
5 Topics
Section Introduction
Organizational Culture and Performance Excellence
Change Management
Sustaining the Quality Organization
Section Closure
5 Topics
Section Introduction
Six Sigma Methodology
Tools for Process Improvement
Lean Tools
Section Closure
7 Topics
Quality Costs
Quality Cost Measurement
Quality Costs Reporting
Quality Costs and Decision Making
Quality Cost Control - Choosing a Standard
Quality Cost Control - Performance Reports
Course Closure
Quality Management Systems:Management and Control of Quality
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