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Quality Management for Business Excellence (Accredited) by Udemy
Lead Quality Management in the Organization • Transform the Organization - Get 4 Accredited CPDs/4 PMI PDUs/4 SHRM PDCs
Course Highlights
- This course provides the basic Quality Management knowledge, that each employee in the organization should have.
- Understand what makes some organizations best-in-class organization.
- How to take the quality of your product or service to the next level?
Skills you will learn!
Curriculum
11 Topics
What is quality?
Download Slides.
How to Define Quality? Seven Definitions of Quality
Definition 1: Quality is Conformance to Requirements
Definition 2: Quality is Fitness for Use
Definition 3: Quality is Meeting Requirements
Definition 4: Quality is Exceeding Expectations
Definition 5: Quality means being Better than Competitors
Definition 6: Quality means being Defect Free
Definition 7: Quality as Defined by ISO 9000:2015
Difference between Quality and Grade
Why quality?
8 Topics
1. Performance (Garvin's Eight Dimensions of Quality)
2. Features (Garvin's Eight Dimensions of Quality)
3. Reliability (Garvin's Eight Dimensions of Quality)
4. Conformance (Gravin's Eight Dimensions of Quality)
5. Durability (Garvin's Eight Dimensions of Quality)
6. Serviceability (Garvin's Eight Dimensions of Quality)
7. Aesthetics (Garvin's Eight Dimensions of Quality)
8. Perceived Quality (Garvin's Eight Dimensions of Quality)
6 Topics
QA; QC and QMS - Introduction
Quality Control - Definition
Quality Assurance - Definition
Quality Control vs Quality Assurance
Quality Management System
Practice Activity - Quiz - Quality Management Basics
1 Topic
Brief history of Quality
28 Topics
Quality Gurus - Introduction
Edwards Deming
Deming is best known for - Deming's 14 Principles of Management
Principle # 1: Create Constancy of Purpose
Principle # 2: Adopt the New Philosophy
Principle # 3: Cease Dependence on Mass Inspection
Principle # 4: Don’t Award Business on the Basis of Price
Principle # 5: Improve constantly and forever
Principle # 6: Institute Training on the Job
Principle # 7: Institute Leadership
Principle # 8: Drive Out Fear
Principle # 9: Break Down Barriers
Principle # 10: Eliminate Numerical Goals; Posters and Slogan
Principle # 11: Eliminate Numeric Quotas
Principle # 12: Remove Barriers to Pride in Workmanship
Principle # 13: Education & Retraining
Principle # 14: Take Action
Joseph Juran
Juran is best known for
10 Steps to Achieve Quality by Juran
Juran's Trilogy
Philip Crosby
Philip Crosby is best known for
Four absolute of Quality
Absolute #1: Quality is Conformance to Requirements
Absolute #2: The System of Quality is Prevention
Absolute #3: The Performance Standard is Zero Defects
Absolute #4: The Measurement of Quality is the Price of Non-conformance
Practice Activity - Quiz - Quality Gurus
8 Topics
Cost of Quality - Introduction
Visible vs Invisible Cost of Poor Quality
Classification - Cost of Conformance and Non-conformance
Cost of Quality - 1. Prevention Cost
Cost of Quality - 2. Appraisal Cost
Cost of Quality - 3. Internal Failure Cost
Cost of Quality - 4. External Failure Cost
Why to Measure the Cost of Quality?
14 Topics
Wastes - Introduction
Waste - Philosophy
Three Broad Categories of Wastes - 1. Muda
Three Broad Categories of Wastes - 2. Mura
Three Broad Categories of Wastes - 3. Muri
Seven Types of Muda - TIMWOOD
1. Transportation Waste
2. Inventory Waste
3. Motion Waste
4. Waiting Time Waste
5. Overprocessing Waste
6. Overproduction Waste
7. Defects Waste
8. Unexploited Knowledge (and the topic conclusion)
17 Topics
Seven Basic Quality Tools - Introduction
Seven Basic Quality Tools - List of Tools Covered
Tools #1: Check sheet
Tools #1: Example of a Check sheet
Tools #2: Cause and Effect Diagram
Tools #2: Example of a Cause and Effect Diagram
Tools #3: Histogram
Tools #3: Example of a Histogram
Tools #4: Pareto Chart
Tools #4: Example of a Pareto Chart
Tools #5: Scatter Diagram
Tools #5: Example of a Scatter Diagram
Tools #6: Control Chart
Tools #6: Example of a Control Chart
Tools #7: Stratification
Tools #7: Example of Stratification
Practice Activity - Quality Tools
3 Topics
Introduction
Three Quality business excellence awards
MBNQ Award
4 Topics
Download Slides
Course Level Quiz
How to download your certificate of completion
BONUS LECTURE
Quality Management for Business Excellence (Accredited)
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