IIRF Online > Teaching & Academics > Other Teaching & Academics > Medical Billing > Professionalism in Allied Health
Professionalism in Allied Health by Coursera
Course Highlights
- Gain an understanding of the expectations of an allied healthcare professional in the workplace
- Develop and exercise emotional intelligence, self-management, and interpersonal skills
- Build and improve internal and external communication skills with all exchanges
- Enhance the patient care experience with successful interactions and patient satisfaction
Skills you will learn!
Curriculum
7 Topics
Introduction and Objectives
Realities of the Workplace
Review
Lesson 1 Quiz
Time Management
Positive Interactions
Desired Attributes
8 Topics
Introduction and Objectives
Emotional Intelligence
Handling Emotions
Building Emotional Strength
Review
Lesson 2 Quiz
Using Emotional Intelligence
Controlling Anger in a Confrontation
9 Topics
Introduction and Objectives
Building Relationships
Managing Conflict
Review
Lesson 3 Quiz
Displaying Empathy and Building Trust
Multicultural Competence
Interacting with a Challenging Patient
Working with Difficult Coworkers
7 Topics
Introduction and Objectives
Personal and Interpersonal Skills
Review
Lesson 4 Quiz
Special Patient Groups
Working with a Hearing Impaired Patient
Professional Communication Skills
6 Topics
Introduction and Objectives
Modeling Professional Behavior
Review
Lesson 5 Quiz
Career Success
Presenting Yourself in a Professional Manner
Professionalism in Allied Health
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