IIRF Online > Business > Communication > Business Communication > Business Communication Skills: Business Writing & Grammar
Business Communication Skills: Business Writing & Grammar by Udemy
Professional communication skills: Business writing, English grammar, business English, email, and presentation skills
Course Highlights
- Business grammar and business English
- Make your written communication more professional
- Professional email communication skills
- Make all your professional writing more clear and with perfect grammar and word choice
- Writing a business letter
- Conflict resolution skills
- Meeting communication skills
- Report writing skills
- Presentation skills and creating storytelling presentations
- Business proposal writing
- Learn proofreading skills to catch errors quickly
- Effective ways to learn English vocabulary
- Advanced English writing and sophisticated word choice
Skills you will learn!
Curriculum
2 Topics
Welcome and what to expect from this business English and communication course
How to get more help make the course more engaging and network with students
31 Topics
How to take the course PLUS self-assessment test for English grammar
Introducing basic building blocks of English grammar
Conjunctions - these are underrated but important parts of English grammar
Formulas for correctly conjugating and punctuating complex sentences
Sentence clause exercise: hands on practice to improve your communication skills
Sentence clause exercise answers
Fixing run-on sentences and dealing with complex grammar issues
Exercise for testing run-on sentences in English grammar
Run-on sentence exercise answers
Example of fixing run-on sentences with simple and clear sentences
COMMAS: 10 comma rules in English grammar and writing
Comma exercise to practice your English grammar and written communication skills
Comma exercise answer - check your command of comma use in English grammar
Example of fixing many English grammar mistakes per sentence in a sales text
Semicolon rules - another part of English grammar
Semicolon exercises - a chance to practice your business communication skills
Colon rules: how/when to use this part of English grammar in business writing
Colon exercise - a chance to practice your written communication skills
Colon exercise answers - to reinforce your English grammar knowledge
Use of quotes - otherwise known as quotation marks in English grammar
Quotation mark exercise - this part of English grammar comes up often
Question marks - this is a simpler but still important part of English grammar
Question mark exercises - a chance to practice your English grammar skills
Hyphen rules - an important and tricky part of English grammar
Another rule for using the hyphen
Common terms with hyphen to memorize
Exercises to practice the hyphen rules - practice your business communication
NEW! Many more examples added to the course
EXERCISE: English grammar and punctuation to practice English grammar skills
EXERCISE ANSWERS: English grammar and punctuation
Punctuation skills quiz
8 Topics
Common word choice errors: Its vs. it's fewer vs. less than vs. then & more
Use of lets vs. let's - avoid making these errors in your business communication
Who vs. whom - avoid making these errors in your business communication
Commonly misspelled words that spellcheck won't pick up - don't trust spellcheck
Regular and irregular verbs in English grammar
EXERCISE: Common word-choice errors
EXERCISE ANSWER: Common word-choice error
Common word error QUIZ
6 Topics
Introduction to English tenses
Four forms a verb can take in English grammar
Answer to have gone vs. went
EXERCISE: English verb tenses to practice your written communication skills
EXERCISE ANSWERS: English verb tense exercise answers
Verb tense quiz
7 Topics
10 weak words to take out of your writing and example of email to boss
More weak words and phrases
Example of my own writing from years ago and how it can be improved
Example of using fewer words to communicate the same thing
Exercise - common grammar mistakes to avoid
Exercise - common grammar mistakes to avoid - answer
Weak word quiz
8 Topics
Section introduction - how we'll improve writing with ChatGPT
Basic set of tasks and commands that ChatGPT Artificial Intelligence can do
Logging into and creating an account in ChatGPT
ChatGPT and prompt engineering to improve written communication skills
Starting to proofread a blog post with ChatGPT: communication skills level-up
Deep proofreading for emotional writing vs. sterile writing
Sales copywriting with Artificial Intelligence
Editing for communication skills to come across as sophisticated
3 Topics
Introduction: improving English vocabulary for intelligent communication
1000 English vocabulary words: Artificial Intelligence ChatGPT to practice them
Learning English vocabulary with vocabulary flashcards
7 Topics
Examples of interesting use of language using ChatGPT Artificial Intelligence
Taking regular language and beautifying it with metaphors with help of ChatGPT
EXERCISE: Make these sentences use more intelligent and creative language
EXERCISE ANSWERS: Make sentences use more intelligent and creative language
Thesaurus to expand our word choice options - advanced communication skills
Using ChatGPT to further enhance the beauty of our expression - advanced English
Making greetings more delightful - simple yet underutilized communication skills
12 Topics
Section introduction to writing professional emails
Email subject lines - clear memorable short and searchable
Example of an email written between employees of the same company
Example of a confused and convoluted email and how to improve it
Further explaining the previous lecture on not writing convoluted email
Your out of office auto-response email script
Using italics to emphasize importance urgency or emotion in a professional way
How to politely ask for something without the risk of offending them
The error to avoid when writing short sentences
Writing an email to co-workers or a manager - exercise
Writing an email to co-workers or a manager - exercise answer
Email communication skills quiz
2 Topics
Artificial intelligence in Gmail and other email providers
Artificial Intelligence in email Disclaimer and when to use ChatGPT for email
3 Topics
Activity to sharpen your communication skills: handling something you did wrong
Activity ANSWER for email communication skills: handling something you did wrong
Quiz about owning up to your mistakes
9 Topics
Making communication gender-inclusive
How to start your email by professionally addressing the recipient
Email subject line modifiers like urgent action or confidential
Write now and send later technique
What are memos and when to use memos vs. email vs. reports
Email subject line exercise
Email subject line exercise - answer 1
Email subject line exercise - answer 2
Extra email communication skills quiz
5 Topics
Section introduction - managing tone of voice in your writing
Correcting errors and starting to change written tone of voice with word choice
Writing with a polite tone of voice
Writing with a direct tone of voice
Writing in a customer support or customer facing role
2 Topics
How to send an introduction email
How to gracefully and professionally reply to an introduction email
14 Topics
Email productivity section introduction
Email productivity fundamentals that relate to time management
Using templates in Gmail
Use labels to properly organize your inbox
Categories in Gmail and how they are different than labels
Answering email on the go using voice to text
Answering email in a split screen to go faster
Stopping unwanted email that clutters your email inbox
Inbox 0 mindset and strategy and why it isn't a part of email productivity
Create rules to automatically filter emails
Schedule meetings directly in Gmail
Searching Gmail by attachment size to find which to delete to save space
All Gmail search operators
Teaching people who email you to send shorter messages
7 Topics
Example of a bad pitch and very bad business communication
Example of a good sales pitch email and better email writing
Using bold text caps numbers and logical flow to emphasize important points
Writing email recap to further reinforce your business writing skills
Exercise - writing a cold email pitch
Exercise - writing a cold email pitch - answer
Email-writing skills quiz
9 Topics
Proofreading section introduction
Proofreading your writing for higher quality communication
Checklist for proofreading to help you have more clear error-free communication
Use version revisions suggestion feature and other proofreaders
Not re-reading what we expect and using different perspectives
How to get Artificial Intelligence to help you edit and brainstorm the right way
Proofreading exercise to practice your proofreading and business writing
Proofreading exercise answer
Proofreading quiz
6 Topics
Instant messaging etiquette communication skills
If you have a client who abuses text communication
Example of bad IM skills
Instant messaging exercise
Instant messaging exercise - answer
Instant messaging communication skills quiz
6 Topics
Introduction to writing business letters
Example of a cover letter for a resume and a job application
Basic business fonts to use in your business writing and corporate environment
Business letters and resume cover letter exercise
Business letters and resume cover letter exercise - answer
Business letter quiz
19 Topics
Writing a business report section introduction
Formal vs. informal reports
First person vs. second person vs. third person writing
Active voice vs. passive voice sentences
Introduction to the report we will write in this course
Writing the executive summary of the report
The introduction section of a business report
Writing the first paragraph of the business report
Second and third paragraph of the business report
Finishing up the rest of the paragraphs in the report body
Recommendation section of the business report
Conclusion section of the business report
How to create visual charts and graphs to add to your report
General report-writing tips and how to avoid procrastination
Design templates for your report to make it more professional and beautiful
Bibliography section of your report
Business report writing exercise
Business report writing exercise - answer
Business report quiz
16 Topics
Writing a business proposal - section introduction
Choosing a nice business proposal template
Opening slide of a business proposal
Table of contents slide of your business proposal
Executive summary of a business proposal of a $500k/year business
Advanced: Editing using emotional intelligence and understanding of your reader
Solution section and project schedule
Researching your target reader for better and more targeted writing
Writing the full solution part of the business proposal
Team section of the business proposal
Pricing slide of a business proposal
Contact information of your proposal
Putting a lot of text on a proposal presentation page
Business proposal exercise - question
Business proposal exercise - answer
Business proposal quiz
6 Topics
How to write as a manager - section introduction
How to give employees more confidence with your communication
How to give compliments and encouragement that resonates
How to give employees instructions
Maintaining a resource document library with employee instructions
Creating a culture and dealing with whining or complaining employees
5 Topics
How to write a blog section introduction
Making your topic interesting - it fascinates you and you have expertise in it
Adding unique voice to your writing by conveying moods and feelings
Good/bad is meaningless - how to have your own writing voice
Importance of quality scrutiny editing and re-doing
10 Topics
Assertiveness section introduction
Assertiveness definition
Situations when it's difficult to know when and how much to be assertive
Not an option - you need it so you are not passive aggressive later
Example - being assertive working from home and getting others to be quiet
Create limiting beliefs in others
Example of saying no with courtesy and reinforcing it with a limiting belie
Assertive communication exercise
Assertive communication exercise - answer
Assertive communication quiz
7 Topics
Introduction to negotiation using assertive communication
Bad-cop good-cop negotiation technique
B.A.T.N.A bluffing and when to walk away
How over-negotiating can be detrimental
Negotiation exercise
Negotiation exercise answer
Negotiation quiz
18 Topics
Resume writing section introduction
Introduction to resume writing with common errors & resume lifecycle
Outline of a resume & starting to write it together with you
Possibly using Canva for pretty resume templates
The "Objective Statement" in your resume
Skills section of a resume
Starting to write the experience section of the resume
Continuing to write the experience section and showing leadership ability
"Super competence" line
Core skills resume line
Latest job section of the skills section
References
Should resume be written in first or 3rd person and present or past tense?
Job application follow-up after you submit your resume
Hobbies section - making it stand out
EXERCISE: Resume writing
EXERCISE ANSWER: Resume writing
Resume-writing QUIZ
7 Topics
When you get hired or at your last review set your career growth path
Timing and getting everything aligned to ask for a raise
Email to schedule the meeting
Creating your success bullet points to plug into the email template
Researching competitive salaries and what you are worth
The meeting and conversation about your raise
Sensible ways to bluff without taking the bluffing risk
17 Topics
Introduction to storytelling and persuasion
Introduction to storytelling and persuasion
Story structure at its basic elements
Character building in your story
EXERCISE - let's build a story from scratch
Introduction to show-don't-tell for great imagery and persuasion
Show don't tell in a job interview to help the interviewer see you at your best
Show don't tell - in creative writing and poetry
Vocal elements to convey emotion and make the audience feel
Story medium
Planning for the medium and audience
Corporate brand story
The case study story - one of the most effective tools for businesses & media
Personal story for an interview or at work
Tell a great first-impression story
Storytelling exercise answer
Storytelling quiz
1 Topic
Starting the second part of the course: Communication skills beyond writing
9 Topics
Listening skills as part of business communication skills - introduction
Active listening skills
Example of active listening and improved comprehension I had to go through
Example of how a company lost me as a client by "fake" listening
Cycle of constructive listening and communication
Listening to and getting feedback even if negative
Listening skills exercise
Listening skills exercise - answer
Active listening quiz
5 Topics
Doing calls vs. written communication
Phone communication skill basics
Skype or video call communication
Video call preparation
Call communication skills quiz
9 Topics
Introduction to effective meetings and meeting communication skills
Managing the time/flow of the meeting during the meeting
Interrupting the interruptors who break the flow of meetings
Different seating arrangements
Note-taking skills and how to retain more information
Taking meeting minutes
EXERCISE: Meeting communication skills
EXERCISE ANSWER: Meeting communication skills
Meeting communication skills quiz
8 Topics
What exactly is correct feedback
Giving employee feedback
Situation Behavior Impact (S.B.I Model)
How to take feedback and how to use the SBI Feedback Model to get feedback
If you have to give negative feedback
Feedback exercise
Feedback exercise answer
Feedback quiz
9 Topics
Section introduction to the section on writing a business pitch
One sentence business pitch/explanation template
Example of a bad and rambling pitch
Problem and solution sections of the pitch deck
Differentiation and why this approach slides
Business model
Elevator pitch exercise
Elevator pitch exercise - answer
Business pitch communication quiz
8 Topics
Section introduction to creating beautiful and professional presentations
Creating an account in Google Docs so we can use Google Slides
Looking at templates in Google Slides
Creating a nice custom opening slide for your presentations
Creating beautiful and clean information slides with images and animations
Latest step in the evolution of slide designs for professionalism
TEDx presentation guide
Powerpoint presentation and Google Slides presentations quiz
2 Topics
Course certificate for this business communication course: how to get it
Thank you for being an amazing student in this business communication course
Business Communication Skills: Business Writing & Grammar
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