Course Highlights
  • How to use active listening skills to get below the surface and hear what others are really saying
  • How to use listening skills to be accessible, attuned, and responsive to others
  • Recognition of your listening habits that close down communication
  • Using active listening to make it safe for others to share their deeper thoughts, feelings and needs
  • How to help others tap into their deeper wisdom and motivation
  • To be present and aware of conversation dynamics
  • How to create understanding, trust and deeper connections with others through active listening skills
Curriculum

4 Topics
Introduction to Active Listening
Organization of the Course
Tips to Get the Most Out of The Course
Pre-Course Active Listening Survey

9 Topics
The Worker from Maintenance
The Story of Mitchell-The Difference Listening Skills Can Make
The Son Who Doesn't Want to Ride the Bus-A Father Uses Active Listening
Exercise: Observing Conversations
The Scope of Good Active Listening
The Power of Active Listening Skills at Home
Active Listening in Marriage or With Your Partner
Exercise: Observing Yourself
Check Your Understanding 1

6 Topics
Group Exercise in Listening
Poor Active Listening Habits
Active Listening as Someone is Going Through Grief
Case Study of Joni--No One Uses Listening Skills
Exercise: Over-riding Your Natural Poor Listening Responses
Exercise: Understanding Your Support Network

8 Topics
I Don't Like the Idea of Teams--Poor Listening
Exercise: I Don't Like the Idea of Teams
I Don't Like the Idea of Teams Do-Over Using Active Listening Skills
Jenny Wants to Give Up Soccer
Mom Uses Active Listening
Bedrock-Making it Safe By Using Listening Skills
You Don't Have to Get to Bedrock
Check Your Understanding 2

11 Topics
The Role of Assumptions in Active Listening
The Goals of Listening
The Active Listening Skill
Exercise: Practicing Active Listening
Exercise: Turning Evaluative into Non-Evaluative Responses
Examples of Active Listening Responses
Exercise: Hearing the Meaning
Case Study: Son Left Out of Rodeo
Case Study: Staff Retreat
Active Listening in a Group
Is it Always Necessary to Use Listening Skills?

7 Topics
From Listening to Problem-Solving
The Valuing Process
Trish and Her Girlfriends
Valuing with Your Spouse or Partner
Valuing with Joni--an Example from Business
Using Valuing Frequently
Check Your Understanding 3

4 Topics
One Last Example of Good Active Listening
Summary and Conclusion of The Power of Active Listening Skills
Post-Course Active Listening Survey
Bonus Lecture

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The Power of Deep Listening (Using Active Listening Skills)

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