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Management Skills Training for New & Experienced Managers by Udemy
Management & Leadership Skills Certification in Developing People, Leading Teams & Improving Processes
Course Highlights
- Motivate your employees and create high engagement and empowerment.
- Provide specific job training for your team members..
- Lead teams to become high performing teams engaged in continuous improvement.
- Understand and develop "lean management" problem-solving and process improvement.
- Resolve conflicts with others and among team members.
Skills you will learn!
Curriculum
7 Topics
Developing People Leading Teams & Managing Processes
What is Management Leadership and Process?
Two Self-Assessments
The Heart of the Matter: Values and Culture
Values Worth Considering
Management Essentials - Exercise 1
The Essential Skills
8 Topics
Managing in the New Hybrid World of Work
Research Results from Microsoft - Effects on Collaboration
The Competitive Advantage of Community
The Hybrid Responsibility Matrix
Management Responsibilities in the Hybrid Organization
Team Member's Responsibilities in the Hybrid Organization
Transitions
Summary of Key Learnings
6 Topics
Essential Horizontal Communication
Essential Vertical Communication
Delegation and Assigning Tasks
Stay Safe! Stay in Bounds!
Exercise 2: Build a Communication Matrix
Communication Boundaries and Delegation
5 Topics
Improving Human Performance
A Model for Basic Skills Training
An Example of Skill Training
Exercise 3: Create a Skill Development Plan
Developing Employee Skills
10 Topics
The Hierarchy of Motivation
The Power of Purpose
Social Motivation and Creating The Bonds of Trust
Motivation and Organization Life Cycles
Situational Motivation
Stimulus Control - The Power of the Environment
Keys to Effectiveness
Keys to Intrinsic Motivation
Exercise 4: Develop a Plan to Improve Situational Motivation
Motivating Your Team Members
11 Topics
The Manager's Role as "Coach"
Coaching and Self-Awareness - Are You "Stu?"
Body Language - Attending
Asking Open-Ended Questions
Reflecting or Rephrasing
Expressing Empathy
Acknowledging
Using Silence
Brainstorming Together
Exercise 5: Coaching and Communication Skills
Coaching and Communication Skills
3 Topics
Giving Feedback
Receiving Feedback
Feedback Exercise Exercise 6
7 Topics
Justice and the Meaning of Discipline
The Process of Discipline
Solving Behavior Problems
Standard Work
Leader Standard Work - Setting the Example
Exercise 7: Discipline and Self-Control
Discipline - Justice Discipline and Self-Control
8 Topics
Teams - The Foundation of Organization
Defining Your Team Structure
Stages of Team Development
Writing A Team Charter
Roles and Responsibilities on A Team
The Agenda
Leading Teams
Exercise 8: Team Formation and Organizaton
7 Topics
Team Facilitation - Why It Matters!
Team Facilitation Skills - 1
Team Facilitation Skills 2
The Enron Story and the Abilene Paradox
Clarifying Decision Styles
How To Gain Consensus
Team Facilitation
6 Topics
Principles of Conflict Resolution
A Model of Conflict Resolution
Conflict Resolution: Debate or Dialogue?
Conflict Resolution: Behavioral Characteristics of Debate or Dialogue
Conflict Resolution
Exercise 9: Conflict Resolution
6 Topics
Developing Your Team Scorecard
The Balanced Scorecard
Targets Goals and Objectives
MBO & Self-Control
Exercise 10: Keeping Score and Goal Setting
Keeping Score and Goal Setting
7 Topics
Attitudes of Problem Solving
Root Cause Analysis
Plan-Do-Check-Act Problem Solving Model
A3 - Lean Problem Solving
The Skills of Brainstorming
Exercise 11: Solving Problems
Solving Problems Improving Performance
11 Topics
What Are Processes and Capabilities?
Listening to Your Customer
Exercise 12: Know Your Customer's Requirements
Defining Your Process
Mapping Your Work Process
Eliminating Waste from Your Process
Eliminating Management Waste
Reducing Variances and Variability
Improving Your Process
Exercise 13: Eliminating Waste
Summary Certification and Celebration!
Management Skills Training for New & Experienced Managers
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