Management Skills for New Managers by Coursera
Course Highlights
- Overcome obstacles in delegation using the GROW Model.
- Understand and navigate complex human communication dynamics.
- Bust performance management myths and build high-performing teams.
- Deliver a stellar onboarding experience and advocate for the team's success.
Skills you will learn!
Curriculum
33 Topics
Leaning into leadership to be an effective manager
Using emotional intelligence as a key management skill
Building trust with your team
The positives and pitfalls of delegation
What to delegate to whom and when
Skill transfer using the GROW model
Overcoming the obstacles & challenges of delegation
Understanding the complex phenomenon of human communication
How perception and bias play a role in your relationships
Building relationships with the art of active listening
Building teamwork with collaborative language
Becoming an effective intercultural communicator
Proactively building and maintaining a healthy team environment
Resolving conflict among your team members
Two performance management myths busted
Building a high performing (and Positive) team
Coaching team members engaging in poor performance or poor behavior
Deliver a stellar onboarding experience to new hires
Recognize and celebrate achievements
Advocating for your team
Conclusion
Welcome to the course
Additional reading
Additional reading
Additional reading
Additional reading
Additional reading
Delegating tasks to elevate your leadership and help employees grow
Using communication and relationship building skills to lead effectively
Employee performance and a healthy work environment
Motivating and inspiring your team
Final Assessment
Introduction to management skills
Management Skills for New Managers
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