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Management Skills for International Business by Coursera
Skills you will learn!
Curriculum
34 Topics
Introduction to the Course and Week 1
Key Concept: An Introduction to Frameworks of Management Roles
Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management
Key Attributes for an Effective Manager
Key Skills from the CMI | Paul Taylor
Key Skills from CIMA | Interview with Andrew Harding
Attributes of a Manager: Decision Making | Interview with Andrew Harding
Interview with Jan Cameron | Key Management Skills
Ashridge College | Management Styles
Case Study: An Introduction to Management Skills
Case Study: Management Skills | Example
Interview with Mary Stiasny | Women in Leadership
Interview with Claire Taylor | Leadership
Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management
Leadership vs Management
Gary Yukl | Building Expert Power
Introduction | How to Measure a Manager's Level of Effectiveness
Case Study: An Introduction to the Effectiveness of Operational Managers
Case Study: The Effectiveness of Operational Managers | Example 1
Case Study: The Effectiveness of Operational Managers | Example 2
Week 1 Summary
CMI | Henri Fayol
CMI | Henry Mintzberg
CMI | What Attributes Do I Need?
The Psychology of Leadership
CMI | Understanding Management and Leadership Styles
CMI | Adair's Action-Centred Leadership
The Six Griefs of Good Leadership
7 Habits of Remarkably Effective Leaders
CMI | Stephen Covey
End of Week Quiz
Reflective questions: Mintzberg and Fayol
Reflective Questions: Case Studies
Comparing Leadership Styles and Planning Your Development Areas
20 Topics
Week 2 Introduction
Key Concept | Effective Teamwork and Belbin's Team Roles
Case Study | Workplace Applications of Belbin's Team Roles
Case Study: Interview with Stephen Hobbs | Building an Effective Team
Interview with Graham Chase | Teamworking
Interview with Jan Cameron | Building an Effective Team
Case Study: Interview with Valentina Lorenzon | Collaborative Relationships
Case Study: Managing a Team to Optimum Performance
Week 2 Summary
CMI | Belbin's Team Roles
CMI | Steps in Successful Team Building
Three Obstacles to Shaping an Effective Team (And How to Overcome Them)
CMI | Tuckman's Stages of Team Development
CMI | Lencioni's Five Dysfunctions of a Team
CMI | Developing Trust
CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management
CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks
Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings
The Legend of Steve Jobs Lives On
Belbin's Team Roles- Which Role Do You Fulfil?
19 Topics
Week 3 Introduction
Key Concept: Motivational Theories | Introduction
Herzberg's Motivation | Hygiene Theory
McGregor's Theory X and Theory Y Models
Adams' Equity Theory
Week 3 Summary
Herzberg and Hygiene Factors
McGregor's Theory X Theory Y
Adams' Equity Theory
Maslow's Hierarchy of Needs
CMI | Vroom's Expectancy Theory
Further Reading: Motivation
CMI | Motivate Me or I'm Changing Job
CMI | The Hawthorne Experiments
Ten Ways To Kill Your Team's Motivation By Accident
CMI | Motivating Your Team
CMI | Motivating the Demotivated
CMI | What Highly Engaged Staff Need From Their Managers
End of Week Quiz
23 Topics
Week 4 Introduction
Interview with Graham Chase | Communication Skills
Case Study: Communication Strategy
Case Study: Interview with Stephen Hobbs | Workplace Communication
Case Study: Interview with Michael Davis | The Role of I.T.
Key concept | Verbal and Non-Verbal Communication
Verbal and Non-Verbal Communication
Key Concept: Frameworks for Managing Change | Introduction
Key Concept | Kurt Lewin's 3 Step Change Management Model
Key Concept: Kotter's 8-Step Change Model
Key Concept | Kubler-Ross's 5-Stage Model
Case Study: An Introduction to the Applications of the Frameworks for Managing Change
Case Study: Applications of the Frameworks for Managing Change
Case Study: Interview with Reetu Kansal | Key Skills in Managing Change
Summary of Week 4 and the Course
Kurt Lewin's Change Model
Kotter's 8-Step Change Model
Hard and Soft Factors of Change
Changing Change Management
Ted Talk | 5 Ways to Lead in an Era of Constant Change
Ackerman and Anderson
What Makes an Effective Change Agent?
Motivation: Sir Alex Ferguson
Management Skills for International Business
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