Course Highlights
  • Prepare for Lean Six Sigma Green Belt Certification
  • Easily solve real life business & home related problems using Lean Six Sigma Techniques
  • Able to perform various analysis in Minitab

Curriculum

3 Topics
Let's get started
Is Lean Six Sigma relevant in the age of Artificial Intelligence & Industry 4.0?
Pre-Knowledge Test

14 Topics
What is six sigma
What is '6' & what is 'sigma' in six sigma
How different is six sigma (99.99%) from 99% good?
How is Six Sigma used by Organizations?
Six Sigma Benefits & Goals
Introduction to Lean
Lean and Six Sigma - How the combination is more powerful!
Concept of Cost of Poor Quality (COPQ)
ClearCalls Case Study Background
Important Terms in Six Sigma
Six Sigma Metrics (Sigma Cal in Excel; DPU; RTY; COPQ)
Six Sigma Roles
Why Six Sigma
QUIZ: Getting Started with Six Sigma

11 Topics
Introduction to Problem Solving
Six Sigma Problem Solving Approaches
Six Sigma DMAIC Projects
Define Phase Deliverables
Measure Phase Deliverables
Analyze Phase Deliverables
Improve Phase Deliverables
Control Phase Deliverables
Design for Six Sigma (DFSS) Overview
Six Sigma Project Selection Methods
Six Sigma Problem Solving

12 Topics
Types of Customers
Voice of Customers Basics & why it matters?
VOC Capturing Methods
Plan
Execute and Analyze VOC
Affinity Diagram Scenario
Affinity Diagram & QFD
Prioritizing Customer Needs using Kano Model
Customer Satisfaction and Loyalty Measurement
Activity: Create Affinity Diagram for Clear
Calls Case Study
Listening to Customers

10 Topics
Project Charter Overview
Completing Project Charter - Part 1
Completing Project Charter - Part 2
Completing Project Charter - Part 3
Project Scoping using In-frame/Out-frame Tool
Six Sigma Project Routines
Project Management Tools
Team Dynamics
Activity: Create a Project Charter for ClearCalls Six Sigma Project Case Study
Completing Project Charter Quiz

8 Topics
Process Mapping Tools - An overview
SIPOC
Process Flow Diagram
Scenario where Deployment Flow Chart is useful
Deployment Flow Charts
Benefits of Deployment Flow Charts
Activity: Create SIPOC and Process Map for the Clear Calls Case
Process Mapping Quiz

8 Topics
Y=f(x) - Understanding the relationship between Output and Inputs
Scenario where Cause & Effect Diagram is useful
Cause & Effect Diagram
Constructing a Cause & Effect Diagram
Cause and Effect Matrix
5 Why Technique
Activity: Cause & Effecti Diagram and 5Why for Clear Calls Case Study
Cause & Effect Relationships Quiz

5 Topics
Elements of Measurement System
Resolution & Accuracy
Precision
Discrete & Continuous Gage R&R
Measurement System Analysis Quiz

6 Topics
Types of Data
Types of Measurement Scales
Data Collection - An Overview
Completing a Formal Data Collection Plan
Data Collection Format
Data Collection - Planning & Execution

7 Topics
Sampling & Sampling Methods
Population Sampling
Process Sampling
Sample Size Computation Part 1
Sample Size Computation Part 2
Activity : Clear Calls Case Sample Size Computation
Data Sampling

16 Topics
Types of Statistics
Scenario where Histogram is useful
Understanding Histograms
Interpretation of Histograms
Probability Distributions
Measures of Central Tendency
Measures of Dispersion
Understanding Normal Distribution
Understanding Outliers
Skewness & Kurtosis
Confidence Level & Limits and Central Limit Theorem
Introduction to Minitab - Statistical Software
Descriptive Statistics in Minitab
Normality Tests in Minitab
Activity: Descriptive Analysis for Clear Calls Case Study
Introduction to Business Statistics

10 Topics
Box & Whisker Plots
Perform Box Plots in Minitab
Stem & Leaf Plots
Multi-Vari Chart
Scenario where Run Chart is useful
Understanding Run Charts
Detecting 4 patterns using Run Charts
Using Run Table to draw inferences
Activity: Graphical Analysis for Clear Calls Case Study
Graphical Analysis Methods

8 Topics
Understanding Process Capability
Application of Process Capability
Performing Process Capability Study
Perform Process Capability in Minitab
Role of Long Term Process Capability
Difference between Cpk and Cpm
Activity: Perform Process Capability for Clear Calls Case Study
Assessing Process Capability

1 Topic
Approach to RCA

9 Topics
Introduction to Statistical Hypothesis
Framing Hypotheses Statements
Understanding Statistical Significance and Alpha Level
Statistical Vs Practical Significance
Understanding the role of Test Statistic
Understanding the role of Critical Statistic
P-Value and its importance in Hypothesis Testing
Errors associated with Hypothesis Testing
Theory of Hypothesis Testing

23 Topics
Selection of appropriate Hypothesis Tests
Tests for Means
Perform 1 t Test in Minitab
Perform 2 t Test in Minitab
Perform Paired t Test in Minitab
Analysis of Variance (ANOVA)
Perform ANOVA in Minitab
Chi-square Tests
Perform Chisquare test in Minitab
Proportions Tests
Perform 1P Test in Minitab
Perform 2P Test in Minitab
Scenario where Scatter Diagram is useful
Using Scatter Diagram to study association
Using Correlation Coefficient to establish relationships
Introduction to Regression Analysis
Line of Best Fit in EXCEL
Regression in Minitab
Non-parametric Tests
DOE - 1
DOE - 2
Activity: Perform Various Hypothesis for Clear Calls Case Study
Performing Hypothesis Tests

6 Topics
Using Process Value Analysis as an Alternate to Hypothesis Testing
Scenario where Pareto is useful
Using Pareto Diagram to Prioritize Causes
Narrowing down to actionable areas with Control-Impact Matrix
Activity : Perform Process Value Analysis for Clear Calls data
Quantification of Opportunity

8 Topics
Lateral Thinking & Random Stimulus
Practical Brainstorming Tools
Types of Brainstorming
Introduction to Idea Screening Techniques
First Pass Idea Screening Tools
Second Pass Idea Screening Tools
Design of Experiments
Generating and Screening Ideas

12 Topics
Introduction to Lean (Repeated from Section 2)
Lean Principles
Concept of Muda
Types of Wastes
Push-Pull
Value Stream Mappping
5S
SMED
Poka-Yoke
Visual Management
Kaizen and TPM
Lean Management

8 Topics
Overview to Risk Management
Introduction to FMEA
Prioritizing Risks from FMEA to move towards actions
Completing a FMEA
Application of FMEA
Appreciation of Design FMEA
Activity: Complete FMEA for Clear Calls Case Study
Failure Mode Effects Analysis

7 Topics
History of Statistical Process Control
Theory of Control Charts
Selection of Control Charts
Continuous Control Charts
Discrete Control Charts
Application of Control Charts
Activity: SPC and 2t Test for Pre-Post Improvement Validation

3 Topics
Control Plan - Sustaining Benefits
Project Closure
Statistical Process Control & Control Plan

4 Topics
Types of Six Sigma Certifications and what you should know
GB Certification Mock Test for your practice
Bonus Lecture : Optional Info - Lean Six Sigma Green Belt Certification
Bonus Lecture : Details of our other courses & ebook

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Lean Six Sigma Green Belt Online Course (2023)

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