IIRF Online > Personal Development > Career Development > IT / Technical Support > IT Help Desk Professional
IT Help Desk Professional by Udemy
Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job
Course Highlights
- Understand how computer works from a hardware & software perspective
- Have a good knowledge about networking, DNS & DHCP mainly
- Understand how printers works
- Enhance their knowledge & skills in help desk with extra tips & hints
Skills you will learn!
Curriculum
2 Topics
Instructor Introduction - Paul Hill
Course Overview and Objectives
3 Topics
Configure & Create Bootable USB for Windows Installation
Installing Windows 10
Machine Naming Workgroup & Domain Join
2 Topics
What is DHCP?
Configuring DHCP and Static IP Addresses
3 Topics
Understanding Different Types of Printers
How to Install Printers Drivers
Printers Terminology & What to Consider When Getting a New One
2 Topics
Active Directory Basics
Manage AD Users
2 Topics
Getting The Most Needed Apps Quick Easy and Latest Versions
Remote Desktop Connection Manager
3 Topics
What is inside a PC
Troubleshooting Common Hardware Problems
Upgrading Machines
2 Topics
How to Get Your Certificate of Completion
Bonus Lecture
IT Help Desk Professional
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