Course Highlights
  • Soft skills needed to interact effectively in a business setting
  • Show respect to co-workers and clients
  • Make a great impression at a job interview
  • Make introductions appropriately and effectively
  • Learn soft skills that enhance your professionalism
  • Prepare for the business behaviour component of the IITTI Level 1 exam
Curriculum

4 Topics
Introduction
What to Expect from the Course
Minding Your Manners Everyday Matters: IITTI Study Guide
The Effects of Defective Behaviour

7 Topics
Why Network
Eat! Drink! Be Professional!
How to Schmooze...
The Business Card Exchange
Name Tags
Conversation Do's & Taboo's
Business Mixers

5 Topics
The 'Eyes' Have It
The Name Game
The Professional Handshake
Meet & Greet Like a Pro - Dabbler
Meet & Greet

4 Topics
The Winning Attitude
The Art of Introductions
Meeting Etiquette
Showing Respect

5 Topics
The Telephone
Smart Phones
Email
Social Media
Technology Etiquette

2 Topics
Non-Verbal Pitfalls
Body Language

4 Topics
What We've Learned
Job Interview: Preparation
Job Interview: Presentation
Course Conclusion

1 Topic
Bonus Lecture

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International Business Etiquette

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