Improving Communication Skills by Coursera
Skills you will learn!
Curriculum
12 Topics
Introduction
The Thin Line Between Cooperation and Competition
The Three Principles of Cooperation and Competition
The Mechanics of Comparisons
The Misery of Upward Comparisons
Comparisons and Motivation
Comparisons and Cheating
Comparisons: Finding Your Balance
Module 1 Slides
Module 1 Quiz: Comparisons Cooperation and Competition
Module 1 Practice Quiz
Module 1 Discussion
11 Topics
The Cooperation Challenge
Building Trust: Vulnerability
Building Trust: Rapport Warmth & Equality
Building Trust: Interdependence Common Goals & Common Enemies
Building Trust: Communication and Institutions
Signaling and Trust
Trust Emotion and Limited Feedback
Module 2 Slides
Module 2 Quiz: Building Trust and Cooperation
Module 2 Practice Quiz
Module 2 Discussion
13 Topics
Fundamental Truths about Deception
The Challenge of Lie Detection
Cues to Detect Deception
Matching the Content and Context
Practical Steps
Nature of Violations
Learning from Bad Apologies
The Apology Formula
Preparing the Apology
Module 3 Slides
Module 3 Quiz: Deception and Apologies
Module 3 Practice Quiz
Module 3 Discussion
18 Topics
Conveying Ideas
Make Messages Memorable
Asking Questions
A Deeper Look at Questions
Active Listening
Nonverbal Communication
Communication Media
Threats
The Benefits of Goals
Goal Setting Pitfalls
Making the Most of Goal Setting
Crossing the Finish Line
Course Conclusion
Module 4 Slides
Survey for those who have finished the Specialization
Module 4 Quiz: Effective Communication and Strategies
Module 4 Practice Quiz
Module 4 Discussion
Improving Communication Skills
Related Communication Skills Courses
.webp)
Thank You!
Your review has been submitted successfully.