IIRF Online > Business > Business Analytics & Intelligence > Business Analysis > Identify & Define the Problem with Business Analysis
Identify & Define the Problem with Business Analysis by Udemy
Use business analysis techniques to identify a business pain point, find its root cause, and sell the value of fixing it
Course Highlights
- Learn to identify business problems, pain points, and opportunities utilizing various tools and techniques such as interviews, observations, surveys, and more
- Understand how to break down the identified problem into its root causes through techniques such as the Five Whys and the Fishbone Diagram
- Create a Project Proposal that details the problem and the value to be gained from solving it
- Learn how to turn your problem and value proposition into an approved project
- Utilize the included student workbook to not only absorb and retain the information but also to use as future reference
Skills you will learn!
Curriculum
11 Topics
Course Kickoff and Overview
Introducing the Student Workbook
Additional Notes for the Student Workbook
The BA Guide's Business Analysis Process Explained
Why Identify the Problem at All?
Udemy Review Prompt
Key Terms Defined - Needs Project Value
Course Resources - for your convenience
Business Analyst Glossary of Terms + Download
The End Goal
IMPORTANT LINKS - Please review and bookmark
4 Topics
Problem Identification Initiation
Focus on the Problem
Get to the Root
Setting the Stage for the Remainder of the Course
11 Topics
Observation Technique: Key Concepts
Observation Technique: Mini-Activity
Observation Technique: Active Observation
Observation Technique: Passive Observation
Observation Technique: Participatory Observation
Observation Technique: What Are You Looking For?
Observation Technique: Planning an Observation
Planning for an Unnoticed Observation
Observation Technique: Executing an Observation
Observation Technique: Documentation Template
Observation Technique: Validate Your Understanding
13 Topics
Term Explained: Waterfall
Interview Technique: Overview and Benefits
Interview Technique: Cautions
Interview Technique: Types
Interview Technique: Planning Overview
Interview Technique: Planning Questions
Interview Technique: Planning Time
Interview Technique: Recording the Session
Interview Technique: Planning Location
Interview Technique: Finalize Planning
Interview Technique: Conduct the Interview
Interview Technique: Documentation Template
Interview Technique: Validate Your Understanding
8 Topics
Survey Technique: Overview Benefits and Cautions
Survey Technique: Types of Questions
Survey Technique: Overcoming Common Challenges
Survey Technique: Plan Your Way to Success
Survey Technique: Post Planning
Survey Technique: Documentation Template
Survey Technique: Validate Your Understanding
Additional Tools
16 Topics
Choosing a Technique
Bob's Towing Example: Choosing a Technique
Root Cause: Five Whys
Root Cause: Fishbone
Bob's Towing Example: Transitioning Back to the Example
Bob's Towing Example: Interview Prep (Part 1 of 2)
Bob's Towing Example: Interview Prep (Part 2 of 2)
Bob's Towing Example: Conduct Interview + Fishbone Example
Bob's Towing Example: Finishing the Fishbone
Bob's Towing Example: Researching Prank Calls Cause Category
Bob's Towing Example: Choosing the Next Technique
Bob's Towing Example: Observation Prep
Bob's Towing Example: Conduct Observation
Bob's Towing Example: Root Problem Identified
Not Planning Every Detail is Okay
Choosing a Technique - Test Your Skills
1 Topic
Reaffirming the Concept of Value + How to Determine
7 Topics
Project Proposal Basics
Project Proposal Sections
Introducing the Project Proposal Template
Bob's Towing Example: Project Proposal
Gaining Project Approval: Sponsor
Gaining Project Approval: Governance
Project Proposal + Gaining Approval: Validate Your Understanding
2 Topics
Course Recap
Bonus Lecture: Next Steps
Identify & Define the Problem with Business Analysis
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