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Email Etiquette: Write More Effective Emails At Work by Udemy
How to write emails that get results. How to write emails that build better working relationships.
Course Highlights
- Write punchier, more powerful emails every time
- Contribute to a positive workplace culture through email
- Never write an embarrassing or ineffective email ever again
- Save time and eliminate stress when writing your next email
- Apply simple layout tricks to adapt your emails for readers on mobile
- Avoid accusations of bullying, back-covering and discrimination in your emails
Skills you will learn!
Curriculum
2 Topics
Is this course for you?
Course ebook
12 Topics
Pre-quiz: what to say in an email and how to say it
International team? Cultural considerations when writing emails
SCRAP - how to structure your email
Exercise: apply the SCRAP formula to this real-life email (15 mins)
Exercise answer: apply the SCRAP formula to this real-life email
NEW: Email template for SCRAP
How to write clearly with the rule of one
NEW: How to reply to a confusing email
NEW: Email template for TIC
Layout tips for better emails
Email content
What to say and how to say it: key points to remember
6 Topics
Pre-quiz: when to email (and when not to)
Things you should never say in an email
When to email - and when not to
How long should you take to reply to every email?
When to say it by email (and when not to)
When to email - and when not to: key points to remember
6 Topics
Pre-quiz: email greetings sign-offs signatures and subject lines
Email greetings - how to address your recipient politely and professionally
Email sign-offs and signatures - how to end politely and professionally
How to write a compelling subject line
Test your knowledge of greetings sign-offs and subject lines
Greetings sign-offs signatures and subject lines: key points to remember
8 Topics
Pre-quiz: more email best practices
Urgent emails: when to flag them as important or high priority (and when not to)
How to use the 'To' field 'Cc' 'Bcc' and 'Reply all'
Best practice for sending attachments
How to write a helpful out of office message
Proofreading your email - including the one thing you must ALWAYS check!
Test your knowledge of email best practices
Email best practice: key points to remember
2 Topics
Download your course certificate
Bonus lecture
Email Etiquette: Write More Effective Emails At Work
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