IIRF Online > Office Productivity > Other Office Productivity > ServiceNow > The Complete ServiceNow System Administrator Course
The Complete ServiceNow System Administrator Course by Udemy
Learn how to administer, configure, and customize your ServiceNow instance!
Course Highlights
- Understand how ServiceNow works behind the scenes
- Master administration on the ServiceNow platform
- Understand the different configurations & customizations
- Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
Skills you will learn!
Curriculum
5 Topics
Introduction
Additional Resources
Obtaining a Personal Developer Instance
Important: List v3 is no longer supported in New York and later releases
ServiceNow Resources & FAQs
6 Topics
Overview
Environments
Releases
User Interface
Quick Tour
Section 2 Review
8 Topics
Important: does your instance look different?
Records
Lists & Forms
Filters & Search
Condition Builder & Breadcrumbs
Context Menus
Modifying Lists & Forms
Section 3 Review
9 Topics
Client-Side Versus Server-Side
UI Policies
UI Actions
Business Rules
Client Scripts
Data Policies
Script Includes
Update Sets Plugins & Recap
Section 4 Review
5 Topics
Tables
Fields & Field Types
Table Structure & Schema Maps
Table Maintenance & Custom Apps
Section 5 Review
5 Topics
Users & Groups
New York Changes to Problem ACLs
Roles & ACLs
LDAP SSO & Impersonation
Section 6 Review
9 Topics
Incident Management & SLAs
Problem Management
Change Management
Configuration Management
Service Catalog
Knowledge Management
Service Portal
Connect & Visual Task Boards
Section 7 Review
9 Topics
Basic Configuration & System Properties
Dashboards & Self-Service
Mobile Upgrades & HI
Diagnostics & Troubleshooting
Events & Notifications
Workflows
Import Sets
Reporting
Section 8 Quiz
10 Topics
Overview
App Structure
Creating the App
Finishing the Games Table
Creating the Reviews Table
Loading Data
Administration
Customizations
Reporting & Demo
Final Words
2 Topics
Workbook
ServiceNow Certified System Administrator Practice Exam
The Complete ServiceNow System Administrator Course
Related ServiceNow Courses
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