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Certified Workplace Communication Skills Professional by Vskills
Course Highlights
- Government Certification
- Certification valid for life
- Lifelong e-learning access
- Learning Hours: 13 hrs
- Life Time Job Support
- Job Profile Tagging
Skills you will learn!
Curriculum
7 Topics
Theory of Business Communication
Classification Of Communication
The Purpose Of Communication
The Process Of Communication
The Seven C’s Of Communication In Verbal Communication
Universal Elements In Communication
Interaction With Social And Electronic Media
13 Topics
Organizational Communication
Assumptions underlying early organizational communication
Communication Networks
Direction Of Communication
Interpersonal Communication
Communication Approaches Used In An Organization
Line And Staff Management (Lsm)
Intercultural Communication Skills
Cultural Sensitivity And Go Global
Effectiveness Of Intercultural Communication
Developing Cultural Intelligence
Improving Cross-Cultural Communication Skills
Some Examples of Cultural Diversity
2 Topics
Oral Communication
Listening
5 Topics
Importance Of Non-Verbal Communication
History Of Non-Verbal Communication
Types Of Non-Verbal Communication
Functions of Non-Verbal Communication
How Non-Verbal Communication Helps
11 Topics
Written Business Communication
Types of Business Communication
Business Etiquettes
Modes Of Written Communication In Business Organisation
Types Of Communication Based On Style And Purpose
Keys To Effective Written Communication
The Importance Of Font Selection
How To Write A Good Business Letter
How To Write A Memo
E-MAIL
Report Writing
5 Topics
Overview of Organization Politics
Political Landscape of an Organization
The Political Players
Antecedents of Political Behaviour
Method of dealing with Organization Politics
5 Topics
Definition of Negotiation
Preparing for the Negotiation Process
The Seven Basic Steps in Negotiation
Negotiation Styles
Attitude and Negotiation
13 Topics
Strategies for Negotiation
Best Alternative to a Negotiated Agreement (BATNA)
Approaches for Negotiation
Types of Negotiators
Tactics for Negotiation Process
Non-Verbal Communication
Emotions in the Negotiation Process
Top Ten Effective Negotiation Skills
Group Dynamics in Negotiation
Creative Methods to solve Negotiation Problems
Value Creation in Negotiations
Giving Feedback after Negotiation
Barriers to the Negotiation Process
9 Topics
Emotional Intelligence
EQ Domains
Self-Awareness
Self-Regulation
Social Skills
Improving Perception Competencies
Using Self-management and Social Skills
Emotional Maturity
Emotional Resilience
Certified Workplace Communication Skills Professional
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