Course Highlights
  • Government certification
  • Certification valid for life
  • Lifelong e-learning access
  • Learning Hours: 14 hrs
  • Life Time Job Support
  • Job Profile Tagging
Curriculum

7 Topics
Theory of Business Communication
Classification Of Communication
The Purpose Of Communication
The Process Of Communication
The Seven C’s Of Communication In Verbal Communication
Universal Elements In Communication
Interaction With Social And Electronic Media

12 Topics
Organizational Communication
Assumptions underlying early organizational communication
Communication Networks
Direction Of Communication
Interpersonal Communication
Communication Approaches Used In An Organization
Line And Staff Management (Lsm)
Intercultural Communication Skills
Effectiveness Of Intercultural Communication
Developing Cultural Intelligence
Improving Cross-Cultural Communication Skills
Some Examples of Cultural Diversity

2 Topics
Oral Communication
Listening

5 Topics
Importance Of Non-Verbal Communication
History Of Non-Verbal Communication
Types Of Non-Verbal Communication
Functions of Non-Verbal Communication
How Non-Verbal Communication Helps

11 Topics
Written Business Communication
Types of Business Communication
Business Etiquettes
Modes Of Written Communication In Business Organisation
Types Of Communication Based On Style And Purpose
Keys To Effective Written Communication
The Importance Of Font Selection
How To Write A Good Business Letter
How To Write A Memo
E-MAIL
Report Writing

3 Topics
Presentation Skills
Effective Presentation
Negotiation Skills

4 Topics
Business Etiquettes
Cultural Differences And Etiquette
Workplace Etiquettes: Making Positive Impressions
International Business Etiquette

3 Topics
Group Discussions
Curriculum vitae (CV) or resume
Personal Interview

1 Topic
Barriers To Communication

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Certified Business Communication Specialist

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