Course Highlights
  • Government certification
  • Certification valid for life
  • Lifelong e-learning access
  • Learning Hours: 13 hrs
  • Life Time Job Support
  • Job Profile Tagging Shine.com
Curriculum

9 Topics
Management Basics
Management Approach
Managerial Responsibilities
Best Practices for a Effective Manager
New Role as Manager
Identifying Required Managerial Skills
Managerial Power and Credibility
Succeeding as a First-time Manager
Demands and Constraints of a Manager's Role

3 Topics
Overcoming Management Challenges
Credibility
Managing Former Coworkers

6 Topics
Setting Organizational Expectations
Setting Team Expectations
Meeting Organizational Expectations
Balancing Conflicting Expectations
Building a Productive Relationship with Your Boss
Evaluating Expectations

2 Topics
Is management right for me?
Making the Transition

3 Topics
Public Speaking
Personality Development
Self Grooming Tips

1 Topic
Formation of a Team

4 Topics
Consequences of Stress
Reason/Causes of Stress
Signs of stress
Techniques of Stress Management

1 Topic
Time Management Techniques

5 Topics
Negotiation Basics
Preparing for the Negotiation Process
The Seven Basic Steps in Negotiation
Best Alternative to a Negotiated Agreement (BATNA)
Tactics for Negotiation Process

9 Topics
Filing and Record Keeping
Purpose of Record Management
Features of Effective Record Management
Information Types
Information Access
Type of Files
Procedure of Classification
Methods of Filing
Systems of Filing

14 Topics
MS-Word Basics
Working With Documents
Customize the Word Environment
Editing a Document
Formatting Text
Formatting Paragraphs
Styles
Graphics
Proofing a Document
Page Formatting
Macros
Lists
References and Citations
Track Changes

9 Topics
Excel 2013 Basics
Workbook and Worksheet
Manipulating Data
Worksheet Formatting
Page Properties and Printing
Excel Formulas
Sort and Filter
Charts
Macros

13 Topics
Networking Concepts
Network types
Windows Networking terms
Sharing Local Printer
Connecting to a Network Printer
Internet
Web Browser
Uploading and download files
E-mail
Managing E-mail Accounts
Sending an E-mail from Outlook
Web based E-mail or Gmail
Digital Signature

5 Topics
Social Media
E-Commerce
Big Data
Internet of Things (IoT)
Automation and AI

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Certificate in Management Skills

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