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ServiceNow ITSM Processes by Udemy
Learn all there is to know about the ITSM processes and how they apply in ServiceNow
Course Highlights
- ITSM Processes
- Basic ServiceNow Administration
- How ITSM Processes are applied and used in ServiceNow
- Incident Management
- Major Incident Management
Skills you will learn!
Curriculum
3 Topics
Introduction
Agenda
Learning Outcome
3 Topics
Introduction to ITSM
ITSM and its Framework
Hands-On ServiceNow
7 Topics
Incident and Major Incident Management
Problem Management
Request Fulfillment
Change Management
CMDB - Configuration Management Database
Knowledge Management
Service Level Management
2 Topics
Summary and Closure
ITSM Quiz
ServiceNow ITSM Processes
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