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DoaneX: Introduction to IT Service Management using ServiceNow by Edx
Learners will walk away with introductory knowledge of the ServiceNow platform, what IT Service Management is, and how to apply terms and processes to their everyday jobs. Upon completion of the course, learners will be able to enroll in career paths supporting their current jobs and obtain industry micro and mainline certifications.
Course Highlights
- Identify the ServiceNow platform, capabilities, and high-level IT processes.
- Recall Key Terms used in ServiceNow
- Apply Key Terms to processes within ServiceNow
- Discover the scope of the platform.
- Explore potential careers available beyond an IT Service Desk role.
Skills you will learn!
DoaneX: Introduction to IT Service Management using ServiceNow
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