Course Highlights
  • develop stronger relationships based on mutual understanding
  • probe for deeper understanding of issues causing stress and tension
  • identify and rectify your bad habits that may be accidentally causing communication problems in relationships
  • gain higher levels of trust and respect in your relationships
  • listen with a new found clarity
  • understand how different types of questions impact conversations
  • use questions to deeply understand the motives and actions of others.
Curriculum

4 Topics
Welcome introduction and thank you
Why questions matter in your relationships
Ask yourself this key question
The acid test: a listening challenge

9 Topics
Closed questions - Good or Bad?
The two basic question types
Activity: A simple challenge to get you started
How legitimate are your questions?
Activity: Time to find a spotter
Activity: Quickly identify your question habit and problems it might be causing.
Using questions case study
Activity: Why do we ask so many closed questions?
The Power of the Pause

8 Topics
Specific Questions
Leading Questions
Hypothetical Questions
Probing/Clarification Questions
Reflective Questions
Question Type Test
Why warning
The importance of question types

1 Topic
Question Types Review

2 Topics
The Questioning Funnel
Common question traps

4 Topics
Question responses
What to listen for and explore more deeply.
10 Steps to Better Listening
Listening Exercise to practice the 10 steps.

1 Topic
Activity: Learning Review targeting action

4 Topics
Case study Review
Case study Review Part 2
Questioning Strategy Case Study
Question examples from the course case studies

2 Topics
How to practice your questioning skills
Questioning strategy Case Study 2

3 Topics
Thank you
What about my certificate
Bonus Lecture

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Ask Better Questions - Build Better Relationships

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