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Tactics for Tackling Difficult People in Life and Work by Udemy
Recognise and use four key skills of self-empowerment when faced with difficult behaviour
Course Highlights
- Identify the most common kinds of ‘difficult’ behaviour
- Recognise and use the four key skills of self-empowerment when faced with challenging behaviour
- Use their listening and other skills to create an effective communications 'stance'
- Pre-empt difficult situations and stop them from escalating
- Be able to 'forward plan' and employ strategies to counter difficult behaviour
- Avoid the common pitfalls and stay out of self-defeating cycles of response
- Understand how to separate the 'problem' from the 'person'.
- Understand how to separate thoughts from feelings to help gain mastery
- Use key strategies like ASSUME and SALVAGE to take control of difficult interactions
- Plan for more successful outcomes with relationships at work, home and socially.
Skills you will learn!
Curriculum
3 Topics
Introduction - Who are these difficult people
What makes people difficult?
Types of difficult behaviour
4 Topics
Four things to know about ourselves
The three 'C's
Five guiding principles
Controlling your emotions
5 Topics
Think 'how' not 'what'
The ASSUME strategy
The SALVAGE strategy
Conclusion - What do good communicators do?
Assessment quiz
Tactics for Tackling Difficult People in Life and Work
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