IIRF Online > Office Productivity > SAP > SAP SD > SAP Customer Service (CS/SM) - Service Management module
SAP Customer Service (CS/SM) - Service Management module by Udemy
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts
Course Highlights
- How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
- Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
- Master the business process flows for Service Contracts, In-House Repairs, and Field Service
- Recognize the purpose of Resource Related Billing and associated configuration
- Learn how time and materials are planned and costed on Service Orders
Skills you will learn!
Curriculum
7 Topics
Introduction
Intro slides
What are Services?
Alphabet Soup
Scenarios
Types of Billing
Section 1 Quiz
2 Topics
Simple Service
Simple Service Demo
15 Topics
Service Contract Intro
Service Contract Demo 1
Service Contract Assign Functional Location
Service Contract Functional Location Details
Service Contract Billing
Service Contract Create Service Order
Service Contract Release Service Order
Service Contract Service Order Operations
Working with Planned Costs
Material Components
Create Purchase Requisition
Time and Confirmations
Purchase Order Costs
Completing a Service Order
Service Contract Scenario Summary
13 Topics
Intro
Return Delivery
Service Order for the Repair
Task Lists
Planned Costs
Fixing Planned Costs
Service Execution
List Reports
Actual Costs
Outbound Delivery
Billing
Behind the scenes - Requirements type and Resource Related Billing
Section 4 Quiz
24 Topics
Intro
Selling an Installation (and a Laser!)
Create Installation Material
Add Material
Requirements Type options
Config new requirements type and class
New Requirements type
Config default of the requirements type
Review service order for installation
Creating the work center
Creating the task list
Assign task list to service product
Create sales order
Deliver and Bill (and Serial Number too)
Equipment Records
Add Equipment to Service Order
Update Service order
Time Confirmation
Equipment History
Serialization Profile Configuration
Create a Service Notification
Object Info
Create Service Order from Notification
Final quiz
2 Topics
Additional Resources
Summary
SAP Customer Service (CS/SM) - Service Management module
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