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Get Amazing Results from Your Conversations at Work by Udemy
How to Build Trust, Rapport, and Connection with (Almost) Anyone to Get More Done
Course Highlights
- Build mutually trusting relationships with colleagues, clients, managers and others
- Identify ways to make yourself more approachable to others
- Become an exceptional listener
- Make small talk that builds rapport
- Deliver an engaging elevator pitch
- Use helpful language to manage interpersonal conflicts
- Tackle tricky conversations head-on, rather than avoiding them
- Identify and address micro-aggressions if and when they arise
- Lead productive feedback conversations up, down, and across the organization
- Accept constructive feedback with less defensiveness
- Talk about mental health challenges at work
- Say no effectively with less guilt
- Deal with personal topics that may arise at work
Skills you will learn!
Curriculum
2 Topics
Introduction
Self-Assessment: How Strong are Your Conversation Skills?
5 Topics
Understand the 3 V’s of communication: Verbal Vocal and Visual
Be Approachable
Make a Warm Impression
Become a Brilliant Listener
Activity: Assess Your Barriers to Brilliant Listening
7 Topics
Shifting from Small Talk to Big Topics
Do’s and Don’ts for Being a Trustworthy Communicator
Adapt Your Communication Style
How to Uncover Your Employees’ Motivations
How to Make an Elevator Pitch
How to Get to Know Your Customers Better
25 Questions that Can Dramatically Improve Any Conversation
6 Topics
What Do We Mean By “Conflict”?
Focus on the Problem Not the Person
Stop Avoiding Conflict and Start Talking
How to Take a Breather When Tensions are High
How to Bring Up Topics That Nobody Wants to Talk About (But Everyone Knows)
How to Talk to Your Boss about your Career Goals
5 Topics
Use The 5 C’s of Effective Feedback
How to Give Everyday Feedback
How to Ask for Feedback
How to Accept Feedback with Less Defensiveness
What to Do If You Disagree with Feedback
5 Topics
What to Do When Someone Cries at Work
How to Talk about Mental Health at Work
How to Talk to a Negative Person on Your Team
What to Say When Someone Says “I Told You So”
How to Say “No” Without Feeling Guilty
2 Topics
Putting it all together
Self-Assessment Post-Test
Get Amazing Results from Your Conversations at Work
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