IIRF Online > Business > Communication > Email Writing and Etiquette > Business Skills: Email Etiquette Rules Everyone Should Know
Business Skills: Email Etiquette Rules Everyone Should Know by Udemy
Immediately Improve Your Writing Skills, Boost Your Productivity and Avoid Common Errors
Course Highlights
- save time and reduce communication frustration
- explain circumstances when sending an email is necessary and / or appropriate
- identify situations when sending or retrieving emails is not acceptable
- create an email subject line which accurately describes the message's content
- consider visual components of an email, in order to enhance comprehension
- determine who should (and should not) receive copies of emails - in CC or BCC
- know how to manage situations where an email reaches the wrong people
- identify and use appropriate tone and level of formality
Skills you will learn!
Curriculum
3 Topics
Introduction
Course Administration: Using Udemy Accessing The Resources
The Email Etiquette Starter Quiz
3 Topics
Introductory Focus Questions
Professional Behaviour At Work
Emailing On Company Time
6 Topics
The All-Important Subject Field
Subject Line Quiz
Appropriate Levels of Formality
Addressing your Contact
To CC or Not to CC - That Is The Question
Over to You - What Would You Do?
11 Topics
Email Proof-Reading Activity 1
Formatting Your Email
Over to You - Activity - Formatting
The Dos and Don'ts Of Attachments
Removing Clutter
Spelling and Grammar - Yes We Do Need To Talk About This
Matters of Common Courtesy: Greetings and Sign-Offs
Avoiding Email Mistakes - Signature Files
Signature Files - What To Leave In What To Leave Out
Quiz: Signature Files
Avoiding Email Mistakes - Responding Promptly
4 Topics
Creating Professional Impressions Using Email
Your Action Steps
In Conclusion
Over To You: Is There A Need For (N)Etiquette Training?
Business Skills: Email Etiquette Rules Everyone Should Know
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