IIRF Online > Business > Human Resources > Conflict Management > Complete Guide to Conflict Management in the Workplace
Complete Guide to Conflict Management in the Workplace by Udemy
Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques
Course Highlights
- Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
- Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
- Use differences of opinion and conflicts constructively, leading to growth and creativity
- Use proven strategies and powerful communication skills to prevent and manage conflict
- Identify warning signs and prevent or minimize conflict before it starts
- Know your conflict management style and how to improve your reactions
- Create a psychologically safe work environment that encourages open communication and trust
- Know when to intervene and how to approach conflict resolution conversations
- Implement the 6 Steps to Conflict Resolution
- Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
- Establish conflict resolution guidelines, procedures, and training for your organization
Skills you will learn!
Curriculum
3 Topics
Introduction to Conflict Management
Why Resolving Conflict is Important
Questions Resources and Meet the Instructors
4 Topics
Conflict Management Styles
Exercise: Conflict Management Styles
Constructive Conflict
Why We Avoid Dealing with Conflict
8 Topics
Developing Awareness
Exercise: Developing Your Awareness
Managing Staff to Prevent Conflict
Exercise: Managing Staff to Prevent Conflict
Creating a Low-Conflict Environment
Exercise: Creating a Low-Conflict Environment
Communication to Prevent Conflict
Exercise: Communication Tips for Preventing Conflict
20 Topics
The Importance of Timing
Exercise: The Importance of Timing
Facilitating Conflict Resolution Conversations
Exercise: Facilitating Conflict Resolution Conversations
Phase 1: Remaining Calm
Exercise: Remaining Calm
Phase 2: Listening
Exercise: Effective Listening
Phase 3: Understanding
Exercise: Understanding the Conflict
Phase 4: Effective Communication Techniques
Exercise: Effective Communication Techniques
Communication Mistakes to Avoid
Exercise: Communication Mistakes to Avoid
Phase 5: Brainstorming Solutions
Exercise: Brainstorming Solutions
Phase 6: Choosing the Best Solution
Exercise: Choosing the Best Solution
Phase 7: Follow-Up
Exercise: Following-Up
12 Topics
Preventing Conflict with Your Staff (for Managers)
Exercise: Preventing Conflict with Your Staff
Resolving Conflict with Your Staff
Exercise: Resolving Conflict with Your Staff
Preventing Conflict with Your Boss
Exercise: Preventing Conflict with Your Boss
Resolving Conflict with Your Boss
Exercise: Resolving Conflict with Your Boss
Preventing Conflict Within Teams
Exercise: Preventing Conflict Within a Team
Resolving Conflict Within Teams
Exercise: Resolving Conflict Within a Team
2 Topics
Conclusion and Next Steps
Bonus: Additional Resources You Don't want to Miss
Complete Guide to Conflict Management in the Workplace
Related Conflict Management Courses
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