IIRF Online > Business > Sales > Customer Service > Brilliant Customer Service: How to Impress your Customers!
Brilliant Customer Service: How to Impress your Customers! by Udemy
Enhance your customer support and truly differentiate yourself from your competition!
Course Highlights
- Acquire and immediately implement strategies that will ensure high quality customer service
- Enhance their people skills in a way that will truly differentiate them from the competition
- Handle any complaints they receive
- Deal with difficult or angry customers
Skills you will learn!
Curriculum
11 Topics
Course Overview: Brilliant Customer Service
The Main Idea of Brilliant Customer Service
Face to Face with our Customers
The Main Idea of Brilliant Customer Service
Face to Face with our Customers
Communication Processes in Customer Service
Communication Processes in Customer Service
Dealing with Difficult or Angry Customers
Dealing with Difficult or Angry Customers
Strategy for Brilliant Customer Service
Strategy for Brilliant Customer Service
Brilliant Customer Service: How to Impress your Customers!
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